Customer Solution Expert

1 settimana fa

Milano, Italia BD A tempo pieno

**Job Description Summary**: OUR VISION FOR INTEGRATED DIAGNOSTICS SOLUTIONS AT BD

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

ABOUT THE ROLE

As Customer Solution Expert you will consolidate and develope relationships with laboratory technicians and managers in clinical and microbiological laboratories through consultation and technical/scientific support for solutions, diagnostic protocols, software, reagents, and devices. In-depth understanding of the technical and operational needs of solution users, preparing activities, tools, and services vital to improve the quality, safety, and efficiency of clinical laboratory processes. Proposal and implementation of IDS products, services, and solutions according to strategic-operational indications provided by Management and synthesized in assigned objectives (personal and team).

**Main responsibilities will include**:

- Builds and manages relationships: Establishes direct connections with stakeholders like Microbiology and Clinical Pathology Units, among others.
- Ensures implementation: Ensures timely implementation of new equipment and systems post-IDS solution installations.
- Customer support: Assists customers in using IDS solutions accurately and handles product complaints and recalls promptly.
- Collaboration and analysis: Collaborates with local and European teams to maintain relationships and analyzes diagnostic procedures for improvement opportunities.
- Training and feedback: Conducts auditing, training, and user education activities, supervises activities within company systems, and collects structured feedback.
- Product launch and support: Actively participates in product launches, preventing user difficulties, and contributes to Scientific Support activities
- Coverage of Triveneto and Lombardy area.

**About you**:

- Bachelor degree or equivalent experience in Scientific Disciplines, preferably with a specialization in Microbiology.
- Deep understanding of purchasing mechanisms in public and private hospital settings.
- Proficiency in Solution Selling techniques.
- Strong problem-solving abilities and entrepreneurial spirit.
- Continuous scientific updating and personal development.
- Ability to understand customer needs and focus on customer development.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: ITA Milano - Via Enrico Cialdini

**Additional Locations**:
**Work Shift**:

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