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Change Management Lead

2 settimane fa

Provincia di Bergamo Lombardia, Italia Viseven A tempo pieno

**Viseven Group** is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

**Role description**: We are looking for a Change Management Lead who will join our Change Management & Training team. Your primary goals are to design, lead and drive change programs for high-impact transformations across our Viseven customer portfolio.

**Responsibilities**:

- ** Change Management Strategy & Execution**:

- Work in collaboration with the Account Director & Client Stakeholders to develop and execute a comprehensive Change Management plan based on business outcomes.
- Lead and manage change strategies for assigned Viseven clients, working closely with customer stakeholders to understand their workflows, objectives, and change requirements.
- Manage transition phases, aligning change strategies with Viseven’s roadmap and identifying best practices tailored to each client’s needs and culture.
- Provide strategic insights and recommendations to Viseven and client leadership, positioning change as a driver for enhanced performance and adaptability.
- ** Stakeholder Engagement and Alignment**:

- Establish and maintain relationships with key stakeholders to build trust and support for change initiatives, fostering open communication and aligning goals.
- Lead stakeholder engagement strategies that address concerns and ensure ongoing support through established, effective communication channels.
- ** Communication and Training Alignment**:

- Collaborate closely with stakeholders and the internal Learning Solutions team to guide the development and implementation of onboarding programs, training workshops, and supportive resources designed to empower end-users in adopting new processes and systems.
- Partner with cross-functional teams to ensure learning materials effectively align with change objectives, promoting stakeholder readiness and engagement throughout the transformation journey.
- ** Change Readiness and Adoption**:

- Assess organizational readiness to implement change programs, tailoring strategies to build preparedness and resilience among teams.
- Lead the evaluation of change adoption rates, using data and stakeholder feedback to identify resistance and deploy targeted interventions for improved engagement.
- Ensure continuous stakeholder alignment to reinforce change adoption and program success.
- ** Evaluation and Continuous Improvement**:

- Gather and analyze feedback from stakeholders to identify areas of improvement, guiding the refinement of future change initiatives.
- Document best practices, lessons learned, and successful case studies to demonstrate program value and to inform future strategic planning.
- Drive continuous improvement by integrating lessons learned into Viseven's change management framework and sharing insights across the consulting team.
- ** People Management**:

- Lead, coach, and mentor one direct report, providing guidance and professional development to build strong change management expertise and capabilities

**Requirements**:

- Proven experience in Change Management.
- History of being able to manage multiple projects that may overlap or be interlinked when aligning with business requirements.
- Strong leadership skills and the ability to motivate team members.
- Excellent communication and interpersonal skills to foster strong relationships and engage effectively with stakeholders across the organization, including senior leadership and cross-functional teams.
- Organizational skills and attention to detail.
- Self-starter with a bias for action, ability to bring structure to ambiguity, and build trust-based relationships across the organization.

**Will be a competitive advantage**:

- Affinity with enabling technologies for deployment of Campaign and Content at scale, including CRM, Marketing Automation, CMS, and Content Authoring platforms.
- Experience in the Life Science industry.
- Experience in Digital Marketing, Brand Management, or Omnichannel.

**What we provide**:
We know our team members are key to achieving our goals,