Technical Support

2 settimane fa

Roma, Italia Agensi Pekerjaan Smarttrend Sdn Bhd A tempo pieno

**Job description** - Voice Call Handling: excellent knowledge of handing voice calls. - Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. - **Troubleshooting**: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc - **Printers**: Hands on experience on managing printers (Local & Network printers) - Lexmark and HP Printers. - **Tools**: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. - **ITIL**: Knowledge of ITIL processes and procedures like - Incident, Service request fulfilment, Change, Problem etc - **KM**: Knowledge management understanding - **MS Office**: Good / excellent knowledge for support of MS Office and standard software - Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10),Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) - **O365**: Understanding of Microsoft Office (e.g. Office 365) - Provide service desk support or contract point to end users based on 24 x 7 365 basis. - Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system. - Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team. - End user will be informed of the estimated time whereby his/her ticket will be attended to. - Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team. **Salary**: Up to €1,600.00 per month Application Question(s): - Can you able to relocated to Malaysia? **Education**: - Bachelor's (preferred) **Experience**: - Technical Support: 1 year (preferred) **Language**: - Italy (preferred) Shift availability: - Day Shift (preferred) - Night Shift (preferred)

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