F&b Manager

**Additional Information**
**Job Number**25155829
**Job Category**Food and Beverage & Culinary
**Location**Casa Brera a Luxury Collection Hotel Milan, Piazzetta M Bossi No 2, Milan, Milan, Italy, 20121
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a F&B Manager.

Reporting to the General Manager, the F&B Manager will be in charge of both F&B and Culinary departments.

This position supports the smooth running of daily F&B operations across the restaurant, room service, events, and culinary teams. It combines hands-on involvement with team coordination, guest experience, and operational standards.

We’re looking for someone collaborative, with a strong sense of responsibility and a drive to make a meaningful impact through their work.

**About us**

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

**What you’ll do**
- Manage daily operations of the all-day-dining restaurant, room service, events and culinary teams.
- Monitoring guest satisfaction and train associates to deliver a high-quality experience to our guests.
- Oversee all aspects of team management, including recruitment, training, performance management.
- Assist in tracking F&B costs and revenues and support the team in meeting financial goals.

**CORE WORK ACTIVITIES**

**Leading Food and Beverage Team**
- Oversees all culinary, restaurant, beverage and room service operations.
- Supervises and manages employees.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Demonstrates honesty/integrity and leads by example.
- Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals
- Sets clear expectations with the employees and team leaders and recognize success

**Ensuring Exceptional Customer Service**
- Understands the brand's service culture and implement brand and company standards accordingly.
- Monitor and action on guest satisfaction surveys and reviews ensuring quality goals are met.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Takes ownership of a guest complaint/problem until it is resolved.
- Ensure services are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, training, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

**Accounting and Purchasing**
- Ensure accurate tracking and reconciliation of F&B costs by overseeing inventory management, daily revenue reports, and cost control measures in alignment with hotel accounting standards.
- Support procurement processes for food, beverages, and supplies, including vendor selection, purchase order approvals, ensuring compliance to company standards and cost-efficiency.
- Collaborate with Finance and Purchasing departments to maintain budget compliance, monitor expenditure trends, and support monthly financial reporting and forecasting for the F&B division.

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates by conducting performan