Assistant Guest Relations Manager

1 settimana fa

San Cassiano, Italia Aman Group Sarl A tempo pieno

**Location Overview**:
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's Unesco-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

**Role**

The Assistant Guest Relations Manager is responsible for ensuring exceptional guest experience through personalized service, attention to detail, and proactive guest engagement. This role focuses on welcoming guests, handling their requests efficiently, and assisting in creating memorable stays in line with the hotel’s high service standards.

**Responsibilities**
- Welcome guests warmly, ensuring a smooth check-in and check-out process.
- Provide guests with information about the hotel, facilities, and local attractions.
- Handle guest feedback professionally and ensure concerns are promptly addressed.
- Maintain a high level of visibility in the hotel, interacting with guests to anticipate their needs.
- Ensure guest preferences are noted and communicated to the appropriate departments.
- Deliver amenities and personalized touches for VIP guests and special occasions.
- Maintain and update guest profiles to ensure personalized service.
- Recognize repeat guests and ensure their preferences are met.
- Assist in coordinating special experiences for guests, enhancing their stay.
- Handle pre-arrival communication and post-departure follow-ups as needed.

**Requirements**:

- Fluent in Italian and preferably English.
- Work experience minimum 1 year in a guest-facing role in a luxury hotel.
- Strong communication and interpersonal skills.
- Attention to detail and a guest-first mindset.
- Ability to multitask and handle requests in a fast-paced environment.
- Flexibility and willingness to work in shifts, including weekends and holidays.
- Computer knowledge, ability to work long hours.
- Flexibility, enthusiasm, initiative
- Committed

**Benefits**

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

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