Service Delivery Manager

5 giorni fa

Milano, Italia RELEX Solutions A tempo pieno

**About RELEX**

RELEX Solutions is a profitable hypergrowth company employing over 2,000 people globally. In times of rapidly changing, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX's AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.

In response to our fast growth and market expansion, we are looking for an enthusiastic **Service Delivery Manager**to join our RELEX family in** Italy**. Our offices are located in Venice and Vimercate.

You'll be responsible for selected services and a member of our central service delivery team. Together with the team, you'll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge on how to operate world-class cloud services.

**What you'll be doing**:

- You are directly responsible for selected services;
- You ensure that RELEX services are developed and delivered with high quality;
- You will develop and maintain RELEX-wide service delivery processes;
- On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys.

**What you'll bring to the table**:

- Strong experience in ITIL based Service management and process development including incident management, change management, business continuity management;
- Proven capabilities to deliver measurable value in high-speed environments;
- Excellent coordination skills;
- Strong will to learn how our products operate and deliver world-class service;
- Fluency in Italian and English.

**What we consider as an advantage**:

- IT infrastructure and capacity management knowledge;
- Proactive and result-driven attitude towards work;
- Continuous improvement mindset;
- Strong proven analytical and problem-solving skills;
- Strong communication skills;
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently;
- Entrepreneurial attitude with an interest in growing the business;
- Communication skills in Spanish.

**What we offer you in return**:

- Flexible work hours and the possibility to work remotely;
- International working environment and learning opportunities in a rapidly growing software company with a modern work culture;
- Respectful and professional, yet easy-going atmosphere where individual thinking is encouraged;
- Over 1500 energetic, ambitious, and fun colleagues internationally;
- Great possibilities for personal growth and to influence the future path of the company;
- A position where you can help retailers fight against food waste.

If you have questions, Eva Pereira (eva. pereira[a]relexsolutions. com) is happy to answer them.

  • Service Delivery Manager...

    2 settimane fa

    Milano, Italia Wiit S.P.A. A tempo pieno

    Service Delivery Manager In WIIT' societ italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana' abbiamo scelto di fare la differenza per i nostri clienti.Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessit di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo...

  • Service Delivery Manager

    2 settimane fa

    Milano, Italia WIIT S.p.A. A tempo pieno

    Service Delivery Manager In WIIT' societ italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana' abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessit di servizi di gestione di applicazioni critiche e business continuity. Ricerchiamo...

  • Service Delivery Manager...

    6 giorni fa

    Milano, Italia Wiit S.P.A. A tempo pieno

    Service Delivery Manager In WIIT' societ italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana' abbiamo scelto di fare la differenza per i nostri clienti.Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessit di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo...

  • Service Delivery Manager

    1 settimana fa

    Milano, Italia WIIT S.p.A. A tempo pieno

    Service Delivery Manager In WIIT' societ italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana' abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessit di servizi di gestione di applicazioni critiche e business continuity. Ricerchiamo...

  • Service Delivery Account Manager

    1 settimana fa

    Milano, Italia Epson A tempo pieno

    Service Delivery Account Manager- - Job Location: Milano,Italy- - Workplace: Hybrid- - Job Function: Service & Support- - Requisition ID: 348- - **Your mission**: - The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer...

  • Service Delivery Manager

    2 giorni fa

    Milano, Italia Prima Assicurazioni A tempo pieno

    Are you a senior HR Service Delivery looking for an exciting and challenging employment opportunity operating at senior level in a pan-European and innovative environment? We are looking for an experienced HR professional who can work closely with the Global Head of People Partnering & Delivery (and team) on a number of key projects designed to strengthen...

  • Service Delivery Account Manager

    4 settimane fa

    Milano, Italia FootPrintLegal A tempo pieno

    The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts. This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with clients...

  • Service Delivery Account Manager

    8 ore fa

    Milano, Italia Epson Europe B.V. A tempo pieno

    Join to apply for theService Delivery Account Managerrole at Epson Europe B.V.OverviewThe Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts.This role involves coordinating with various teams, ensuring that...

  • Service Delivery Manager

    2 settimane fa

    milano, Italia WIIT - The Premium Cloud A tempo pieno

    In WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo valore in ogni cosa...

  • Service Delivery Manager

    3 giorni fa

    milano, Italia WIIT - The Premium Cloud A tempo pieno

    In WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell’erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo valore in ogni cosa...