Reservations Agent Internship

1 settimana fa


Firenze, Italia Ihc - Italian Hospitality Collection Spa A tempo pieno

For our Sales&Marketing Team we are looking for a Reservations&Events Internship, to be part of Anglo American hotel in Florence, part of Curio Collection by Hilton brand.

He/she will be able to strictly follow all company and Brand procedures and plans, in order to contribute to achieve and exceed the targets of the hotel, in collaboration with the team.

OBJECTIVE OF THIS ROLE

Listed below you can find the requirements recognized as minimum level to be short listed for this internship role.

Ø Highly computer literate with excellent presentation skills (including power-point), confident use of all Microsoft Office tools.

Ø Native or fluent in Italian (written and spoken)

Ø Fluent in English (written and spoken)

Ø Additional language would be considered a plus

Ø Must be EU Citizen or in possession of Italian work visa

The Meetings&Events Trainee we are looking for, must be extremely organized and have good communication skills and ability to relate as well as perform with the operations team, the sales manager and the reservations department.

He/She will be focused on support in negotiation and conversion of incoming Groups opportunities. He/She can create also strong relationship with clients by supporting and following them in all steps of negotiation process until the day of arrival.

CORE JOB RESPONSIBILITIES AND DUTIES

Ø Support in management of RFP’s, following Company and Brand’s standard & procedures.

Ø Constant update on CRM with opportunities update, calls, account information, tasks, projects.

Ø Assure that PMS (OnQ by Hilton) are properly and constantly updated with all info needed (rates, inventory, etc).

Ø Focus on own KPI conversion according to the goals given.

Ø Event & Groups Management from the first offer until the day of arrival of the client, when required.

Ø Contribution with ideas to improve standards and new products and services offered.

Ø Support in the organization and follow up of site inspections, Fam Trips on Property when required.

Personality and skills

Ø Sets high personal performance standards.

Ø Plans organizes and uses a systematic approach to get things done.

Ø Manages own time effectively.

Ø Prioritizes actions and manages tasks through to completion.

Ø Pitches information at the appropriate level.

Ø Listens to the needs of others before contributing.

Ø Develops positive working relationships at all levels.

Ø Seeks innovative solutions.

Location base: Anglo American hotel, Florence via Solferino 6.

**N.B Please note that accommodation is not included for this position**

Contratto di lavoro: Tempo pieno, Tirocinio formativo/stage
Durata contratto: 6 mesi

Retribuzione: €332,59 - €1.211,25 al mese

Benefit:

- Mensa aziendale

Disponibilità:

- Dal lunedì al venerdì

Domande di preselezione:

- A che livello conosci la lingua inglese?
- L'azienda non prevede la consegna di un alloggio, risiedi nei pressi di Firenze?
- Stai svolgendo un percorso scolastico o universitario nell'ambito del turismo?

Data di inizio prevista: 09/06/2025


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