Customer Onboarding Specialist

At **AlfaDocs**, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. As the leading solution for Practice Management & Patient-Engagement, we are looking for a **Customer Onboarding Specialist**to trainand educates new clients. In carrying out your activities, you will report directly to the Team Leader and participate in various departmental and interdepartmental activities.to join our growing CS Team. **In Your Role**: - You will thoroughly understand AlfaDocs and be able to explain all its benefits in terms of productivity and profitability to doctors. - You will instruct new clients, including doctors and secretaries, sharing best practices for proper use of AlfaDocs to help them achieve their business objectives. - You will always be in contact with the Customer Support and Success Team to guide clients in resolving any issues. - You will build a good relationship with the Sales Team to ensure quick handovers between different departments. - You will be the voice of the customer, listening to their needs and finding solutions. **Requirements**:- At least 1 year of experience in a Customer Success role or Sales role. - Genuine interest in the digital world and new technologies. - Excellent communication skills, from presentations to active listening. - Persuasiveness in encouraging clients to follow our solutions to make their practice more profitable and their workflows more efficient. - Organizational skills and the ability to work effectively in an agile and fast-paced environment. - Customer-centric mindset: strong problem-solving skills and a proactive attitude in managing client needs. - Excellent stress management and the ability to prioritize tasks. - Ability to collaborate in a "win as a team" environment. - Patience in handling difficult cases. - Hands-on experience with help desk software (Intercom, Zendesk, and similar) and CRM systems (Hubspot, Salesforce, and similar). - Living near Munich/Milan or willing to relocate. - Native-level Italian; fluent in English C1. **Why AlfaDocs?** - Join a transformative health-tech leader making a meaningful impact on healthcare delivery. - Opportunity to significantly shape and accelerate the company's growth trajectory. - Work alongside a passionate team dedicated to excellence, innovation, and continuous learning. Competitive salary and comprehensive benefits. **Benefits** - Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. - Bonus for paid English or German language courses. - Training courses, books, workshops, and team-building activities for personal and professional growth. - Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. - Regular company reunions (yearly meetups, Christmas dinner) Snacks and fruit always available in the office, along with good beer at the end of the week. - **Administrative Info**: - **Contract**: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. - **Salary range**: 27-30.000€ (Italy) 30-32.000€ (Germany) - **Location: Milan**, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, 17 80335 **Monaco di Baviera**: - **Office Model**:Hybrid Mode 3 days in the office, 2 days remote - **Working hours**: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break - **Trial Period**: 30 days - **Start Date**: Starting July/August 2025