Customer Service Coordinator Job

**Customer Service Coordinator Job**:
Remote Eligible: Hybrid

Onsite Locations(s):
Milan, IT

Additional Locations: Italy-Milan

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority.

**About the Role**:
The core objective of this role is to ensure order management and customer support on specific areas and support the Customer Services Manager to maintain the goals and objectives of the department.

**Your Responsibilities Will Include**:
Order Management and Customer Support:

- Enter SAP transactions daily to fulfill customer orders while respecting cut-off;
- proactively monitors key shipments and urgent deliveries;
- Support resolution electronic orders issues and/or electronic invoices;
- Ensure support and problem solving on Customer issues and enquiries through the Customer Relationship Tool;
- Manage return requests and credit notes;
- Manage and report Service Complaints through the Customer Relationship Tool;

Team Management and Compliance:

- Lead a group of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports;
- Supports the supply chain management activities; Monitors team performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management; Monitors service indicators; Delivers team development to suit evolving customer requirements and opportunities for improvement; Ensures the effective implementation of customer records, key contacts, reports and company policies; Executes department strategies and activities; Recommends process/procedural improvements;
- Actively supports department initiatives by proactively assisting in the training and influencing their team;
- Sarbanes Oxley: Audit 404: Check quarterly the process in respect with the procedure; Implement correctives actions ; Archive necessary documents; Participates in driving quality awareness in every employee, while guiding the local organization towards improved performance and customer oriented initiatives; Co-ensures that employees are notified of all mandatory training and quality obligations with HR Manager - Tracks completion of mandatory training.
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- Monitor and ensure compliance with company policies and procedures (country and regulatory requirements).

**What we are looking for in you?**
- Experience in similar coordinator roles and preferably in multinational companies and/or medical devices / pharmaceutical business;
- B2 English level, written and spoken;
- Tools knowledge: SAP, CRM Tools, Excel;
- Customer oriented;
- Able to work under pressure;
- Eager to learn;

**What we can offer to you?**
- Permanent contract;
- Base salary + bonus;
- Possibility to work from home;
- Ticket Restaurant;
- Company with a purposeful mission;
- Upskilling;
- Autonomy;
- Healthy competition.

**We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.**

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