Customer Service Coordinator
6 giorni fa
We're hiring: Customer Service Coordinator (Milan, Hybrid)About ProduceShopProduceShop is Europe's one-stop Home & Leisure destination at prices that make sense.Founded in **** and relaunched in October **** by Pasmara Srl, we bring together own-brand lines and select partner labels across indoor/outdoor furniture, décor, lighting, DIY, fitness and leisure.A refreshed , leading marketplaces, pan-EU delivery, and a customer-first culture power the relaunch.We're active in Italy, Spain, France, Germany and Austria—on a broader EU expansion path.Our purpose is simple: make beautiful, functional living accessible—every day.Wow your home.The roleWe're looking for a hands-on Customer Service Coordinator to build a smart, scalable service model from the ground up.What you'll doCoordinate our external support provider; own quality and SLAs.Redesign workflows, tone of voice, and escalations; set playbooks.Partner with the COO to elevate the customer journey with pragmatic, AI-driven solutions.Define & track KPIs (FCR, CSAT, response times, NPS) and drive continuous improvement.Deploy automation (chatbot, ticket routing, sentiment/triage) where it truly helps.Manage carrier/3PL relationships (claims, damages, delays) and align ops with CX.Oversee reviews/feedback on marketplaces and platforms (e.g., Amazon, Trustpilot).Work with Finance on refunds/chargebacks and PSP reconciliations (Stripe, PayPal, Klarna).Help grow and coach an internal CX team over time.What you bring3–5 years in e-commerce customer support for physical goods.Experience with EU marketplaces (Amazon, ManoMano, Leroy Merlin, etc.).Multichannel support (email/chat/phone/social) and strong process mindset.Fluency with tools (Zoho Desk preferred, or Zendesk/analogues) and KPI literacy.Real interest in practical AI across pre/post-sales and agent assist.Balance of empathy and analysis; collaborative, proactive, and adaptable.LanguagesItalian: native/near-native (required)English: excellent written & spoken (required)French/others: nice to haveWhy ProduceShopThis is a rare moment to build, not just maintain.Small, senior team, clear vision, and room to ship ideas fast—where people and AI combine to deliver genuinely smart service.HQ:Milan, Italy (hybrid)Apply:DM us here on LinkedIn or emailwith "Customer Service Coordinator" in the subject.
-
Customer Service Coordinator
2 settimane fa
Milano, Italia HUNTERS GROUP A tempo pienoPer nostra azienda cliente leader nei servizi per la qualità della vita e per le soluzioni di welfare aziendale, stiamo cercando un/una CUSTOMER SERVICE COORDINATOR che curi l'attività di onboarding del cliente. **Posizione**: La figura si dedicherà alle seguenti attività: - Coordinamento di 6 figure di Customer Service Specialist - Supervisione delle...
-
Customer service specialist
3 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
-
Customer Service Specialist
8 ore fa
Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.Act as the customer's Single Point of Contact for every non-commercial issue.ResponsibilitiesManage sales orders from their reception until the product...
-
Customer Service Coordinator Job
2 settimane fa
Milano, Italia Boston Scientific Corporation A tempo pieno**Customer Service Coordinator Job**: Remote Eligible: Hybrid Onsite Locations(s): Milan, IT Additional Locations: Italy-Milan A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority. **About the Role**: The core objective of this role is to ensure order...
-
Logistics & SAP Customer Service Specialist
3 giorni fa
Milano, Italia Customer Services & Call Center A tempo pienoA logistics company in Milan seeks a Customer Service professional responsible for effective management of customer orders and service incidents. You will manage sales orders from reception to delivery, ensuring compliance with service agreements and data management. The ideal candidate has experience in Customer Service, works in an SAP environment, and is...
-
Customer Service
2 settimane fa
Milano, Italia Randstad Italy A tempo pienoStiamo cercando un/a Customer Support Specialist da inserire in un team dinamico e orientato al miglioramento continuo nel settore Food Service. La risorsa sarà inserita all'interno del dipartimento Customer Support e riporterà direttamente al Customer Support Coordinator. Luogo di lavoro: Milano centro Orario di lavoro: FT 40 h lunedì - venerdì dalle...
-
Customer Service
2 settimane fa
Milano, Italia Randstad Italy A tempo pienoStiamo cercando un/a Customer Support Specialist da inserire in un team dinamico e orientato al miglioramento continuo nel settore Food Service. La risorsa sarà inserita all’interno del dipartimento Customer Support e riporterà direttamente al Customer Support Coordinator. - Luogo di lavoro: Milano centro - Orario di lavoro: FT 40 h lunedì - venerdì...
-
Customer Service
3 giorni fa
Milano, Italia Randstad Italia Spa A tempo pienoMansione Stiamo cercando un/a Customer Support Specialist da inserire in un team dinamico e orientato al miglioramento continuo nel settore Food Service. La risorsa sar inserita all’interno del dipartimento Customer Support e riporter direttamente al Customer Support Coordinator. Luogo di lavoro: Milano centro Orario di lavoro: FT 40 h lunedì - venerdì...
-
Customer Service...
1 settimana fa
Milano, Italia Randstad Italy A tempo pienoStiamo cercando un / a Customer Support Specialist da inserire in un team dinamico e orientato al miglioramento continuo nel settore Food Service. La risorsa sarà inserita all’interno del dipartimento Customer Support e riporterà direttamente al Customer Support Coordinator. Luogo di lavoro : Milano centro Orario di lavoro : FT 40 h lunedì - venerdì...
-
Customer service
5 giorni fa
Milano, Italia Randstad Italia spa A tempo pienoLuogo di lavoro Milano Stiamo cercando un/a Customer Support Specialist da inserire in un team dinamico e orientato al miglioramento continuo nel settore Food Service. La risorsa sarà inserita all'interno del dipartimento Customer Support e riporterà direttamente al Customer Support Coordinator. Luogo di lavoro: Milano centro Orario di lavoro: FT 40 h...
