Omnichannel Service Quality Specialist

5 giorni fa

Assago, Italia Nestle A tempo pieno

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**:

- Nespresso Italy
- Full-time, permanent
- Master’s degree in marketing, communications, economics or equivalent
- At least 2 years of experience in similar roles
- Strong analytical skills are essential
- Fluent Italian and English
- Based in Assago

**Position Summary**:
To reinforce our **Customer Care & Service **department, we are looking forward to having a Omnichannel Service Quality Specialist joining the team with the aim of bringing Nespresso Services Quality to best in class.

Starting from Customers Feedback, operative service levels measure and other internal or external source, you will be able to identify focus area to work on and produce insights or analysis to drive and inspire decision-making and influence existing roadmaps to elevate Nespresso Customer Satisfaction.

**A day in the life of...**:

- Analyze Customer Satisfaction using all the available sources, understand customers sentiment, scout and integrate new sources if necessary.
- Identify areas for improvement and propose new wowing opportunities to elevate customer experience and journeys.
- Provide accurate and actionable insights and analysis to make the right decisions and engage all the relevant stakeholders.
- Identify benchmarks and anticipate market trends and new standards to be always the best in class.
- Track and measure projects, actions and initiatives impact and progress.
- Promote continuous improvement approach.

**What Will Make You Successful**:

- Master’s degree in marketing, communications, economics or equivalent.
- At least 2 years of experience in similar roles.
- Good presentation skills and stakeholders’ management.
- Ability to identify opportunity of improvement looking at business or external trends.
- Business and customer-oriented approach.
- Result and detail-oriented.
- Proactive, autonomous, and open personality with an entrepreneurial spirit.
- Perfect fluency in written and spoken Italian and English, other languages are a plus.

**_We are Nestlé. We are the Good food, Good life company.
- **
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People. _
- At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.- Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. _
- Diversity is a fact, inclusion is a choice and we have chosen to be inclusive._

  • Customer Success Omnichannel Manager

    5 giorni fa

    Assago, Italia Wyser A tempo pieno

    Per importante cliente operante nel settore gioielleria, stiamo ricercando: **CUSTOMER SUCCESS OMNICHANNEL MANAGER La risorsa sarà il punto di riferimento del team Customer Service e avrà il compito di partecipare attivamente al miglioramento dei processi e dell’organizzazione della funzione: - Promuovere una visione e una strategia basata sul...

  • After Sales B2B Specialist

    5 giorni fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot** - Nespresso Italy, Milan (Assago) Head Quarter - Permanent Contract - At least 2 years of professional experience as Analyst/Specialist of processes of After Sales, Operation, Field Service or Project Management - Graduates in Engineering or Economics - Fluent Italian and English **Position Summary** In this role you will support and...

  • Fleet Service Technician – Mobility

    2 settimane fa

    Assago, Italia Altro A tempo pieno

    A leading tire manufacturer seeks a Fleet Service Technician to support operations across Northern Italy. This role involves coordinating tire service quality with providers, managing tire usage, and establishing service guidelines. The ideal candidate will have strong communication skills, be flexible, and proficient in Microsoft Office, with fluency in...

  • Customer Care

    1 giorno fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan headquarter (Assago) - Permanent contract - Nespresso Customer Care & Services Department - At least 2 years of Customer Service experience with customer's direct contact - Fluent in Italian and English **Position Summary** Reporting to the Quality Manager, you will be responsible to drive quality...

  • Customer Service Assistant

    1 settimana fa

    Assago, Italia Del Monte A tempo pieno

    **Fresh Del Monte is one of the world's leading vertically integrated producers, marketers and distributors of high-quality fresh and fresh-cut fruit and vegetables, as well as leading producer and distributor of prepared food across the globe.** We are looking for a **Customer Service Assistant** for our offices in Milano (Assago). **Customer Service...

  • Accounts Receivable Specialist

    16 ore fa

    Assago, Italia Fresh Del Monte A tempo pieno

    Del Monte is an international Group offering a variety of wholesome and nutritious products essential to a healthy lifestyle. It is one of the world's leading vertically integrated producers, marketers and distributors of high-quality fresh and fresh-cut fruits and vegetables, as well as leading producer and distributor of prepared fruits and vegetables,...

  • Accounts Receivable Specialist

    17 ore fa

    Assago, Italia Fresh Del Monte A tempo pieno

    Del Monte is an international Group offering a variety of wholesome and nutritious products essential to a healthy lifestyle. It is one of the world's leading vertically integrated producers, marketers and distributors of high-quality fresh and fresh-cut fruits and vegetables, as well as leading producer and distributor of prepared fruits and vegetables,...

  • Customer Service Specialist

    1 settimana fa

    Assago, Italia Nestle A tempo pieno

    Make a virtual tour inside Nestlé in Italy **Position Snapshot**: - Nespresso in Italy, Milan headquarter (Assago) - Nespresso Customer Care & Services Department - Permanent Contract - At least 2 years of experience in Customer Care/Services with a strong focus on process improvement **Position Summary**: Reporting to the Customer Performance Manager, you...

  • Nespresso - Internship 6 months - Customer Service Specialist B2B Nespresso - Internship 6 months - Customer Service Specialist B2B

    2 settimane fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    Go and check the Nestlé Youth Entrepreneurship Platform: #VisitNestlé #NestléneedsYOUth #Innovation #YEPPosition Snapshot•    Nespresso Italy, Milan HQ (Assago)•    Graduates in Economics or related fields•    Nestlé welcomes people with disabilities•    Fluency in Italian and English is mandatory •    Full-time internship (6...

  • Accounts Receivable Specialist

    22 ore fa

    Assago, Italia Fresh Del Monte A tempo pieno

    Del Monte is an international Group offering a variety of wholesome and nutritious products essential to a healthy lifestyle. It is one of the world's leading vertically integrated producers, marketers and distributors of high-quality fresh and fresh-cut fruits and vegetables, as well as leading producer and distributor of prepared fruits and vegetables,...