Associate Director Client Relationship Management

7 giorni fa

Roma, Italia WTW A tempo pieno

**Description**:
**The Role**

**Associate Director
- Client Relationship Management**

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

Based in Rome.

Responsible for maintaining existing client relationships/ portfolios with accountability for client retention as well as new business development. The Senior Account Executive will manage and develop client and WTW relationships, and service and grow the portfolio within the business unit. The role will also be responsible for targeting and converting prospects. The principal accountability of the position is to put the interests of clients and the integrity of the market at the heart of the way you do business.

Main Duties:

- Understanding the client’s business and risk management needs and delivering them through the provision of ongoing service
- Understanding the client’s global insurance program and utilizing them in accordance with the client’s insurance and risk management philosophy
- Maintenance of information on the client database
- Preparation of market presentations / underwriting submissions as required
- Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs
- Negotiation of terms and cover alterations with insurers and presentation to the client
- Completion of reports as required
- Completion of summaries of insurance for all interested parties (client / network)
- Attendance at key client and market meetings
- Working with clients, insurers to address and resolve issues
- Liaison with other divisions/offices of WTW to access specialist expertise and provide local servicing where needed.

**Qualifications**:
**The Requirements**
- Educated to degree level
- Fluent in English (oral and written)
- Comprehensive technical knowledge of insurance in order to deal effectively with client needs
- Effective interpersonal and communication skills with the ability to build and maintain strong relationships with the client and insurers
- Ability to deal professionally with internal and external contacts, representing the Business Unit and the wider Group with a high level of credibility
- Excellent client focus with proven experience of delivery of high levels of direct client service
- Ability to analyze situations and provide recommendations to identify optimum solutions for clients
- Good understanding of the processes that support the operating model and strategy for the Business Unit and WTW overall
- Experience of working with and adhering to processes and systems that support client service delivery
- Intermediate level of IT systems (as a minimum Microsoft Office)
- Intermediate knowledge of data analysis
- Good presentation skills

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