Agent - Reservation & Ticketing
3 giorni fa
1.Role Objective:
- To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.
- Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required
2.
**Responsibilities**:
1. Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.
2. Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.
3. Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.
4. Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.
5. Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.
6. Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests.
7. To carry out any other duties assigned by management.
3.Education and Experience
- Two years college diploma in any discipline OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School Certificate
Contratto di lavoro: Tempo pieno
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