Customer Support in Portugal

1 settimana fa

Italia Talingual A tempo pieno

_**This job is based in Lisbon, Portugal - relocation required**_

**Italian Speaking Customer Support Advisor - Lisbon, Portugal**

**Location**: Lisbon, Portugal
**Salary**: €1000 gross/month (paid 14x per year) + €100 monthly performance bonus + €7.23 net/day food voucher + €20 monthly transport allowance
**Hours**: 40 hours per week, rotational shifts between Monday-Saturday (07:00-17:00)
**Contract Type**: Full-time

**Relocation Support**
- Flight reimbursement up to **€400** (after 6 months)
- Subsidised company apartment (room in a shared flat) for **€280/month**, deducted directly from salary

**The Company**

Our client is a **global outsourcing company** with operations in over 35 countries.
Their multilingual hub in Lisbon supports international brands across different industries, offering outstanding customer service in more than 30 languages.

You’ll be part of an international team located in one of Europe’s most vibrant and affordable capital cities — **Lisbon**.

**The Role**

As an **Italian-speaking Customer Support Advisor**, you’ll represent a leading **home appliances brand** in the Italian market.

Typical responsibilities include:

- Providing product information, availability, and pricing
- Guiding customers through purchase decisions
- Handling order and delivery inquiries
- Assisting with product installation, troubleshooting, and warranty claims
- Managing returns and ensuring customer satisfaction

Your goal will be to deliver friendly, accurate, and professional service while ensuring every interaction ends with a satisfied customer.

**Requirements**:

- **Fluent in Italian** (spoken and written)
- **Good command of English**:

- Customer support experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask and strong attention to detail

**Salary & Benefits**
- **€1000 gross/month**, paid 14 times per year
- **€100 gross monthly performance bonus**:

- **€7.23 net/day food voucher**:

- **€20/month transport allowance**:

- **Free health insurance** after 6 months
- Fully paid training and onboarding
- Great opportunities for career growth and internal promotion
- Excellent relocation support package (flight reimbursement + subsidised apartment)

**Why Lisbon?**

Lisbon offers year-round sunshine, a welcoming international community, affordable living, and an exceptional quality of life.
You’ll enjoy working in one of Europe’s most beautiful and dynamic cities while building your career in a supportive global company.

**About Talingual**

At **Talingual**, we specialise in multilingual recruitment across Europe.
Our team supports you throughout your journey — from CV advice and interview preparation to relocation guidance and onboarding.

INDNI

Pay: €1,000.00 - €1,200.00 per month

Application Question(s):

- Do you want to live and work in Lisbon, Portugal?

**Language**:

- Italian (required)
- English (required)

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