Customer Service Representative

2 settimane fa

Milano, Lombardia, Italia DKV Mobility A tempo pieno

Customer Service Representative (gn) - Location: Milan/Italy - Temporary
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team

What you can expect

  • Managing all correspondence with our customers by telephone and e-mail with high quality assistance level
  • Processing requests and complaints from customers (for example manage card blocking, pin generation, shipment tracking, limit exceeding)
  • Maintaining the quality of customer information in a CRM

What makes you stand out

  • Bachelor's degree
  • Previous customer service experience in a commercial service company (at least 2 years)
  • Familiar with payment monitoring and cash collection
  • Familiar with MS office
  • Excellent communicative skills
  • Strong customer orientation
  • Proactivity and high attention to details
  • Good team player
  • Good knowledge of the English language (B2 level)

We are looking forward to your application and to applicants who enrich our diverse culture Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

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