MICE Sales Manager

ITALIAN HOSPITALITY COLLECTION
Italian Hospitality Collection is a portfolio of hotels, resorts and spas, hand-picked for their beauty, history and enchanting surroundings.

• Chia Laguna Resort in Sardinia, featuring 3 different hotels - Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia - Curio Collection by Hilton, and Hotel Village, with a total of 424 keys and a conference centre with 8 meeting rooms for up to 900 delegates.
• Fonteverde Lifestyle & Thermal Retreat in Tuscany, a member of the Leading Hotels of the World, with 78 keys and 3 meeting rooms for up to 85 delegates.
• Grotta Giusti Thermal Spa Resort in Tuscany, a member of the Autograph Collection by Marriott, with 68 keys and 4 meeting rooms for up to 60 delegates.
• Bagni di Pisa Palace & Thermal Spa in Tuscany, a member of the Leading Hotels of the World, with 61 keys and 3 meeting rooms for up to 100 delegates.
• Le Massif Hotel & Lodge in Courmayeur, a member of the Leading Hotels of the World, with 80 keys and nearby meeting facilities for up to 150 delegates

Our mission is to bring together out-of-the-ordinary properties, offer our guests memorable experiences in true Italian style, give our employees stimulating places to work and grow professionally, and achieve our shareholders' financial goals.

OBJECTIVE OF THE ROLE
The
Sales Manager – MICE
is responsible for driving sales performance across the Italian Hospitality Collection portfolio. The role focuses on developing the
Meetings, Incentives, Conferences, and Events (MICE)
segment, targeting corporate clients (pharmaceutical, banking, finance, etc.) and event organizers.

Key responsibilities include:

• Supporting the Director of Sales – MICE in expanding and strengthening relationships within the network.
• Leading sales initiatives across Rome, Southern Italy, and selected international markets.
• Increasing brand awareness, revenue, and market share across all properties through strategic account development and market penetration.

This position plays a pivotal role in positioning Italian Hospitality Collection as a leading provider in the MICE sector, ensuring sustainable growth and competitive advantage.

Location: Milan or Rome
CORE JOB RESPONSABILTIES AND DUTIES

• Strategic growth: develop and implement sales plans to expand the corporate and MICE segments across all hotels.
• Account development: identify, acquire, and manage new corporate accounts and MICE agencies in Rome, Southern Italy, and selected international markets.
• Partnership support: assist the Director of Sales – MICE in building and strengthening relationships with agencies, event organizers, and travel professionals.
• Market representation: represent the hotel portfolio at trade shows, networking events, workshops, and sales calls in Italy and abroad.
• Product promotion: highlight resorts' and hotel's facilities, meeting spaces, and wellness offerings to corporate and event clients.
• Commercial negotiation: negotiate rates and contracts in line with revenue and yield strategies.
• Market intelligence: monitor trends, competitor activity, and client feedback to identify new business opportunities.
• Operational collaboration: Work closely with hotels teams to ensure seamless communication and service delivery for contracted groups and events
• Performance reporting: Prepare regular sales reports, forecasts, and performance analyses for management.
• Marketing contribution: Support the development of promotional initiatives to strengthen brand positioning

Personality And Skills

• Adaptability & flexibility: ability to adjust quickly to change, embrace new challenges, and remain effective under shifting priorities.
• Resilience & stress Management: ability to adapt quickly to challenges and recover effectively from setbacks while maintaining clear focus on objectives and long‑term goals.
• Proactivity & initiative: anticipating needs, taking ownership, and driving solutions without waiting for instructions.
• Results orientation: keeping goals in sight, measuring performance, and striving for excellence in execution.
• Collaboration & team spirit: working effectively with diverse teams, fostering trust, and leveraging collective strengths.
• Communication skills: clear, persuasive, and empathetic communication with colleagues, clients, and stakeholders.
• Problem‑solving & critical thinking: analysing complex situations, identifying opportunities, and making sound decisions quickly.
• Customer focus: understanding client needs, delivering personalized experiences, and building long‑term relationships.
• Innovation & creativity: bringing fresh ideas, challenging the status quo, and finding new ways to add value.
• Learning agility: continuous improvement mindset, openness to feedback, and eagerness to acquire new skills.
• Time management & prioritization: Organizing tasks efficiently, meeting deadlines, and balancing multiple demands.
• Emotional intelligence: recognizing and managing one's own emotions, while understanding and influencing others constructively.

Requirements
Listed below are the mandatory requirements recognized as minimum level to be short listed for this role.

• To have at least 4-5 years of experience in sales roles, preferably in the Hotellerie sector;
• To be fluent in Italian and English; knowledge of French or German is considered a plus;
• To have advanced knowledge of Microsoft Office (particularly PowerPoint);
• To be available to travel for trade fairs and client visits, both within Italy and abroad;
• To be results-oriented, focusing on achieving sales objectives and optimizing revenue;
• Confident use of PMS (Protel, OnQPM) and CRM (Zoho, Delphi);
• Must be EU Citizen or in possession of Italian work visa.

KPI – KEY PERFORMANCE INDICATORS

• Increase in the segment's share compared to the total revenue of individual hotels
• Achievement of the segment's revenue and budget targets