Head of Customer Success

1 giorno fa

Modena, Emilia-Romagna, Italia Jobgether A tempo pieno

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success. In this role, you will have a key impact on customer retention, satisfaction, and revenue growth. You will lead a team that is dedicated to ensuring an exceptional experience for our customers. This involves overseeing account management strategies and implementing processes to foster long-term partnerships and expansion opportunities. Your leadership will shape the future of customer success, enhancing the client's journey and driving continuous improvement.

Accountabilities
  • Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met.
  • Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions.
  • Implement structured expansion strategies and optimize upsell/cross-sell opportunities.
  • Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement.
  • Optimize customer journeys, enhancing onboarding, adoption, and long-term success.
  • Monitor customer health, proactively preventing churn and maximizing lifetime value.
  • Leverage data insights and customer feedback to drive continuous improvement.
Requirements
  • 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment.
  • Proven track record in driving customer retention, expansion, and satisfaction at scale.
  • Strong leadership skills with the ability to inspire and grow a high-performing team.
  • Data-driven mindset with expertise in tracking, measuring, and acting on customer success metrics.
  • Exceptional communication skills and experience working with C-level executives.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Experience with customer success tools, CRMs, and account management best practices.
  • Fluency in English is required.
Benefits
  • Nice work environment
  • Competitive Salary
  • Health Insurance
  • Stock Options
  • Annual Company Trip in a secret location
  • and more

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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