Customer Quality Assurance Manager

Established in 2007, Inventronics is a premier worldwide producer of an extensive range of lighting products, including LED drivers, sensors, control systems, and LED modules. Our cutting-edge, reliable, and durable solutions are designed to meet all major international safety and performance standards. Our design teams, situated at our main office in Hangzhou, China, as well as regional hubs in Treviso-Italy, Delhi-India, and Shenzhen-China concentrate on developing low, mid, and high-power drivers, network control systems, and accessory products.

Manufacturing is carried out at our cutting-edge Science and Technology Park in Tonglu, China, along with additional facilities in Mexico, Italy, and India.

Our mission is to provide superior products, exceptional technical support, and outstanding customer service to our clients. We also strive to generate value for our customers by working to enhance and prolong the return on investment for solid-state lighting systems.

Following the implementation of a new CQM international structure in Treviso, we are now recruiting a

Customer Quality Assurance Manager

Fulltime: Treviso, Italy

Role and responsibilities:

We are seeking an experienced Customer Quality Assurance Manager to lead our European customer quality operations from our Treviso office.

This is a key management position overseeing a team of 5 quality professionals, responsible for ensuring exceptional customer satisfaction across our lighting driver power supply business throughout Europe.

Activities:

Europe Region Customer Complaint Management:

• Coordinate and resolve technical customer complaints in a global company, providing expert technical support and maintaining excellent customer communication throughout the resolution process.

Manage warranty claims and
Technical Analysis & Reporting:

• Lead the team in conducting comprehensive technical analysis of returned products and preparing detailed technical reports for customer reference.
• Negotiate and handle costs related to on-site product replacements, ensuring cost-effective solutions while maintaining customer relationships.

Cross-functional Leadership:

• Drive internal resources across multiple departments to respond effectively to customer needs, ensuring timely solutions while maintaining high customer satisfaction levels.
• Collaborate with R&D and manufacturing teams to prevent quality issues; Establish and monitor quality KPIs and metrics to track customer satisfaction trends.

Quality Improvement Initiatives:

• Proactively drive quality improvement measures and participate in evaluating market and internal quality risks.

Process Improvement:

• Assist in implementing quality improvement measures during complaint handling processes and drive proper execution within the organization.

Skills needed:

• Bachelor's degree in electrical/electronic engineering, quality management or related technical field or higher.
• Minimum 5 years of experience in customer quality management, preferably in the lighting or electronics industry.
• Demonstrated problem-solving abilities and customer-centric mindset.
• Proven leadership experience with the ability to manage and develop a team
• Experience with quality management systems and continuous improvement methodologies.
• Strong technical background in power electronics or LED driver technology
• Excellent communication skills in English, additional European languages a plus.
• Experience working with international colleagues.
• Drive internal resources across multiple departments to respond effectively to customer needs, ensuring timely solutions while maintaining high customer satisfaction levels; while fostering alignment among internal stakeholders,
• Effectively bridging cultural and communication differences and demonstrating strong leadership to ensure initiatives are successfully executed.

What We Offer:

• A unique opportunity to lead our quality transformation as we evolve from product supplier to lighting solutions partner in Europe
• Opportunity to lead a dynamic team
• International work environment with exposure to global markets
• Career development opportunities within a leading lighting technology company
• Competitive compensation package

If you are passionate about making a difference and being part of a team that is shaping the future, we'd like to hear from you.

Interested candidates

Are you interested? Please click the "Apply" button and fill in the necessary details or send your English CV and brief cover letter, highlighting relevant experience to Recruitment:

. Please include the Job Title you're applying for in the subject line of your email.

Inventronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us and let's make a difference together