Customer Service Representative

Hybrid, Lancenigo di Villorba (Treviso)

Are you organized, curious, and love helping people? Join our Italian Customer Service team and be the backbone that keeps our orders, returns, and customer inquiries running smoothly. This role is a
6-month fixed-term contract
, offering a great opportunity to learn, grow, and make an impact in a fast-moving, sports-loving environment

What You Will Be Doing

• Support the team in daily order management and updates.
• Handle returns, complaints, and post-sales cases accurately and efficiently.
• Coordinate shipping issues with warehouses and carriers.
• Assist with calls, emails, and Salesforce tasks to keep our customers happy.
• Issue credit or debit notes following company procedures.
• Jump in wherever the team needs support – flexibility is key
• Learn and use tools like SAP and Salesforce.
• Contribute to a positive, collaborative team culture.

What You Need To Succeed

• Fluent Italian with strong communication skills in English – able to clearly chat, write, and collaborate across teams.
• Customer service experience is more than welcome, but enthusiasm and a willingness to learn matter most.
• Detail-oriented, reliable, and flexible - you get things done right and on time.
• Curious, tech-savvy, and eager to master tools like SAP and Salesforce.
• Positive, proactive team player - ready to jump in wherever needed.
• Driving license and car for easy commuting.

What's In It For You
With us, you'll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc'teryx, Salomon, Atomic, Peak Performance, and more).
• Work-life balance: Enjoy flexible working hours and the option for mobile working or a home office setup.
• Meal vouchers: Keep energized throughout the day with handy meal vouchers for your workdays.
• Compact teams, big impact: Experience the trust and responsibility that come with working in our team setup within a global company, where your contributions truly matter.
• World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.

Our Candidate-Centric Hiring Process
At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here's what you can expect:

• CV Screening
• Phone Screening
• Interviews with recruitment team
• Feedback & Decision

Apply now

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.
If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to

(HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you