Key Account Manager
5 giorni fa
About HiPay
HiPay is a European FinTech company specializing in secure, innovative payment solutions that help merchants boost their performance and enhance customer experience.
With operations in several countries and a strong international client base, HiPay combines cutting-edge technology, data intelligence, and strategic expertise to support businesses in their growth and digital transformation.
Your Role
As a
Key Account Manager
based in Milan, you will play a central role in managing and developing a portfolio of strategic Italian clients, while contributing to HiPay's overall growth in Southern Europe.
You will act as the main point of contact for your accounts, building long-term partnerships and ensuring that our payment solutions effectively support their business goals — from conversion optimization to international expansion.
Main Responsibilities
- Manage and grow
a portfolio of key Italian clients, ensuring their satisfaction, loyalty, and commercial success. - Develop tailored account strategies
to drive business growth, identify upselling and cross-selling opportunities, and maximize value creation. - Build and maintain strong relationships
with decision-makers (C-level, e-commerce directors, finance managers, etc.). - Conduct regular business reviews
and performance analyses to ensure continuous improvement and strategic alignment. - Coordinate with cross-functional teams
(technical, product, compliance, data, support) to deliver seamless and effective solutions. - Provide strategic and functional advice
on HiPay's payment solutions, highlighting product benefits and innovative features. - Act as the voice of the customer
, identifying evolving needs and contributing to the improvement of our offers and services. - Ensure accurate reporting
of activities, forecasts, and results to management.
What We Offer
- Competitive salary package
with a
variable bonus plan
linked to performance. - Comprehensive benefits
, including meal vouchers, public transport reimbursement, company phone, and laptop. - Dynamic, international environment
, reporting directly to the
General Manager Italy
and
Head of Customer Success - Professional growth opportunities
within a rapidly evolving and innovative FinTech ecosystem. - A collaborative, people-focused culture where your ideas and contributions truly make an impact.
Your Profile
- Minimum
4 years of experience
in key account management or business development, ideally within
payments, e-commerce, or technology sectors
. - Strong ability to
manage complex projects and coordinate multiple stakeholders
. - Excellent
communication and interpersonal skills
, with a consultative, customer-focused mindset. - Analytical and results-driven, comfortable with data and performance metrics.
- Autonomous, organized, and adaptable — thriving in a
fast-paced, changing environment
. - Fluent in
Italian and English
(French is a plus).
Recruitment Process
- Introductory call
(~15 min) with the People and Office Manager Italy - Interview
with the General Manager Italy to confirm strategic alignment and cultural fit (~1h, in-person). - HR interview
with the Talent Manager (~1h, video) - Interview
with the Head of Customer Success to assess technical and functional skills (~1h, video).
Join the HiPay Adventure
Are you ready to take on new challenges in a fast-growing
FinTech
company?
Apply now and help shape the future of payments with HiPay
At HiPay, we believe every career path is unique — so even if you don't meet every single requirement, we encourage you to apply. Your motivation and potential matter as much as your experience.
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