Customer Service Support

11 ore fa

Bologna, Emilia-Romagna, Italia Cochlear A tempo pieno
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

Customer Service Coordinator/ Support (Fixed-Term, Full- Time) 

 Office-Based | Bologna, Italy  

About Us – Cochlear 

Cochlear is the global leader in implantable hearing solutions, helping people of all ages hear and connect with life. Our mission is to transform the way people experience sound by delivering innovative technology and world-class service. Join us in Italy Team and make a real difference in the lives of millions. 

Your Profile :

High school diploma or equivalent 2+ years' experience in customer service or sales support 

Excellent communication skills and strong empathy 

Ability to organize work, prioritize tasks, and work with urgency and flexibility 

Fluent in English; knowledge of Italian healthcare system is a plus 

Proficient in Microsoft Office and familiar with CRM systems 

Experience in medical devices or healthcare sector preferred 

Problem-solving mindset and team player 

Your Responsibilities :

Deliver a world-class customer experience to patients, clinics, and business partners 

Manage tenders, system orders, and service requests using Oracle OM, Oracle SR, Salesforce, and My Cochlear Portal 

Act as the direct contact for Oticon service and order management 

Collaborate with cross-functional teams and contribute to process improvements 

Participate in projects and meetings, sharing ideas and feedback constructively 

Ensure compliance with quality and safety procedures 

Your Benefits :

Be part of a global leader in hearing solutions 

Opportunity to develop your skills in customer service and operations 

Work in a dynamic, collaborative environment with real impact on people's lives 

Competitive compensation and benefits package 

Professional growth and involvement in strategic projects 

Fixed-Term Contract with potential for future opportunities 

Ready to Make a Difference? 

If you are interested, please submit your English resume and let's change lives together 

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit

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