Trainer – Pay in Your Currency

5 giorni fa

Milano, Lombardia, Italia Planet A tempo pieno

About us:

Planet is a leading technology company transforming payments by putting customer experience first.

We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

We are hiring a Temporary Trainer to deliver targeted shop floor training focused on Pay in Your Currency (PYC) and Tax-Free Shopping. This role is critical in enhancing customer experience for international shoppers and ensuring staff are confident in offering these services accurately and compliantly.

What you'll do:

  • Train retail/hospitality staff on how to offer PYC at the point of sale, including explaining currency choices and transaction handling.

  • Educate teams on the Tax-Free Shopping process, including eligibility, form completion, and refund procedures.

  • Reinforce learning through a blended approach using a training app and in-store coaching.

  • Maintain a comprehensive training tracker to document performance metrics and feedback, ensuring alignment with established training objectives.

  • Deliver consistent training rollout updates, highlighting milestones, participation, and key metrics to ensure alignment.

Who you are:

  • Experience in retail, hospitality, or customer-facing training roles.

  • Familiarity with international payment systems and VAT refund processes.

  • Experience in working based on defined training targets, ensuring measurable improvements in staff competency and compliance.

  • Strong communication skills and ability to deliver engaging, hands-on training in a fast-paced environment.

  • Proficient in Excel and PowerPoint

  • Fluent in Italian and English

  • Willingness to travel within Italy as required to support training delivery.

Contract Details

  • Full-time, 3-month contract : Jan-Mar 2026

  • Competitive salary.

  • Flexible timing to accommodate training schedules.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

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