Regional Operation Manager

6 giorni fa

Milano, Lombardia, Italia hlpy A tempo pieno

hlpy ,born in 2020 is a tech road assistance insurance start-up founded by a group of visionaries who quickly understood the needs of many global customers. They developed a digital and modern solution that has revolutionized the sector.

Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market

We are seeking an experienced and highly organized
Operation Manager
to oversee and optimize our company's daily operations in
Southern European Regions
(initially Italy and Spain). The successful candidate will be responsible for managing the operational dedicated team, improving operational processes, ensuring efficiency, quality, and cost-effectiveness.

The Operation Manager will work closely with cross-functional teams to achieve organizational goals and deliver exceptional results.

Key Responsibilities:

·
Operational Planning
: Develop and implement operational strategies, policies, and procedures to enhance productivity and efficiency.

·
Resource Management:
Allocate and manage resources effectively to meet operational goals and objectives.

·
Team Leadership
: Lead, mentor, and motivate operational teams to achieve their performance targets.

·
Quality Control
: Establish and monitor quality control standards to ensure product/service excellence.

·
Cost Management:
Identify cost-saving opportunities and implement measures to reduce operational expenses.

·
Process Improvement:
Continuously assess and optimize operational processes for maximum efficiency.

·
Performance Metrics
: Develop and track key performance indicators (KPIs) to measure operational success.

Qualifications:

·
Bachelor's degree
in business management or a related field (Master's degree preferred)

· Bi-lingual full proficiency in Italian and Spanish languages

· Fluent proficiency in English language

·
Proven experience in operations management, minimum 10 years

· Minimum of
5 years
in a leadership role or management people

· Strong analytical and problem-solving skills

· Excellent communication and interpersonal capabilities

· Exceptional leadership and team-building skills

· Ability to work in a fast-paced and dynamic environment

· Strong decision-making and strategic thinking capabilities

· Ability to manage the team on remote

Location:
Based in Milan, with the possibility to travel to Spain
(at least twice a month).

If you are a results-driven, strategic thinker with a passion for optimizing operational processes, we invite you to apply for the Operation Manager position at hlpy.

Join our team and play a vital role in shaping the future of our organization

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