Key Account Manager

1 settimana fa

Milano, Lombardia, Italia Zumtobel Lighting A tempo pieno

SpotLIGHT of the job

Are you a
commercially driven sales professional
with a passion for
managing strategic customers
? Do you enjoy
building strong partnerships, driving business growth, and influencing purchasing decisions in the Food and Retail sector
? Are you ready to take ownership of key accounts and make a real impact on brand visibility and market share?

If so, join us as a
Key Account Manager for Food & Retail
located in
Milano, Italia
, where you will develop and grow long-term relationships with major Food & Retail partners for the End User team. You will drive category performance, lead commercial negotiations, and ensure our lighting solutions are positioned as the preferred choice across modern trade, traditional trade, and project channels. This is your opportunity to shape account strategies, execute high-impact initiatives, and make a direct contribution to the success of our retail business.

Responsibilities:

  • Achieve sales targets and
    deliver growth
    across your assigned key retail accounts.
  • Develop and execute
    account plans that strengthen product penetration, category performance, and brand visibility.
  • Identify new retail partners and business opportunities
    across modern trade, traditional trade, and project-related segments.
  • Build long-term, trust-based relationships with B2B customers, buyers, and decision‑makers.
  • Negotiate annual contracts, pricing, margins, and promotional agreements
    aligned with commercial objectives.
  • Coordinate with marketing teams to execute in-store branding, visual merchandising, and retail activation campaigns.
  • Ensure proper merchandising, stock availability, and product display according to brand guidelines.
  • Support product launches,
    in-store demos, and training sessions for retail staff and partners.
  • Collaborate with supply chain and logistics to
    ensure smooth order processing and timely delivery.
  • Handle customer inquiries, issues, and post-sales requests with professionalism and urgency.
  • Analyze sales data, competitor activity, and market trends
    , providing insights and recommendations.
  • Prepare accurate forecasts, performance reports, and account reviews, and participate in alignment meetings with HQ.

Skills & Experience:

  • Proven experience in
    Key Account Management or trade sales
    , with some years preferably in lighting, electrical, food, or related sectors.
  • You have a strong understanding of
    retail distribution channels
    and category dynamics.
  • You have strong
    communication, negotiation, and relationship-building skills.
  • Ability to
    analyze sales data and convert insights into actionable plans.
  • You are a self-motivated, target-driven, and results-oriented individual.
  • Proficiency in
    MS Office
    , with
    CRM systems
    (SAP, Salesforce, etc.) experience considered an advantage.
  • You have a strong working knowledge of AutoCAD and Dialux Evo.
  • You have a Bachelor's degree in Business, Marketing, or Engineering (MBA preferred).
  • Ability to
    communicate clearly in English.
  • You can
    travel extensively
    within your assigned area.

We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection.

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