Lavori attuali relativi a Front Office Agent - Milano, Lombardia - Melia Hotels International

  • Stage in Front Office Agent

    3 giorni fa

    Milano, Lombardia, Italia Up Level A tempo pieno

    MilanoPubblicato 3 secondi faStruttura alberghiera di alto livello, con sede a Milano, offre opportunità di stage come Front Office AgentLa risorsa, in affiancamento al tutor aziendale, si occuperà di:Accoglienza e assistenza degli ospiti durante le fasi di check-in e check-outSupporto nella gestione delle prenotazioni e delle richieste degli...

  • Front Office Agent Turnante

    3 giorni fa

    Milano, Lombardia, Italia Aethos A tempo pieno

    Who We Are:Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just "...

  • front office manager hotel

    3 giorni fa

    Milano, Lombardia, Italia INVEST HOSPITALITY S.P.A. A tempo pieno

    Invest Hospitality, azienda in forte espansione, sta ricercando FRONT OFFICE MANAGER da inserire nel nostro team di FRONT OFFICE, che abbia già maturato esperienza come receptionist e abbia sviluppato le seguenti competenze tecniche: ricevimento clienti, check in/check out con gli appositi software alberghieri, gestione delle prenotazioni online,...

  • Front Office Agent

    3 giorni fa

    Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Descrição da FunçãoArmani Hotel Milano – A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs.Main...

  • Front Office Manager

    3 giorni fa

    Milano, Lombardia, Italia Kerten Hospitality A tempo pieno

    ABOUT KERTEN HOSPITALITYKerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail,...

  • Casa Laveni – Front Office Manager

    3 giorni fa

    Milano, Lombardia, Italia Bohopo Group A tempo pieno

    Casa Laveniis thefirst boutique hotel in Milan by Bohopo Group, an international hospitality group withover 11 hotels across Europe. Located inVia dei Bossi, just a few steps from Milan's Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience.For ouropening team, we...

  • Front office

    3 giorni fa

    Milano, Lombardia, Italia Gi Group A tempo pieno

    Sei una persona precisa, organizzata e attenta ai dettagli?Questa potrebbe essere l'opportunità giusta per teNoi di Gi Group, filiale di Milano Office, cerchiamo per azienda cliente:FRONT OFFICE CATEGORIA PROTETTA L.68/99Di cosa ti dovrai occupare?Accoglienza e gestione dei visitatori;Rispondere al telefono e gestire le comunicazioni via e-mail;Gestione di...

  • Assistant Front Office Manager

    7 giorni fa

    Milano, Lombardia, Italia Hotel Cristoforo Colombo Milano A tempo pieno

    Buongiorno network WE ARE HIRINGStiamo ricercando un Assistant Front Office Manager presso un importante albergo 4 stelle Superior a Milano, in Corso Buenos Aires.Caratteristiche:-Ottime capacità organizzative e gestionali;-Attenzione ai dettagli;-Orientamento all'Ospite, predisposizione ai rapporti interpersonali;-Ottima conoscenza della lingua inglese e...

  • Impiegata Front Office

    7 giorni fa

    Milano, Lombardia, Italia Connor Training A tempo pieno

    Front OfficeSocietà di Formazione Aziendale in centro a Milano seleziona una risorsa da inserire nel team Front Office. Il lavoro si svolgerà in presenza.Your RoleLa risorsa ricoprirà un ruolo chiave nell'organizzazione e gestione dei corsi di formazione linguistica, coordinandosi con il resto del team e occupandosi di:Comunicazione con le aziende clienti...

  • Front Desk Manager

    3 giorni fa

    Milano, Lombardia, Italia Room Mate Hotels A tempo pieno

    Benvenuto a Room Mate HotelsEntra nel cuore di Milano con noi Il nostro hotel è alla ricerca di un nuovoRoomieper completare un team pieno di energia, entusiasmo e voglia di creare esperienze indimenticabili per i nostri ospiti. Vuoi unirti a questa avventura?Di cosa abbiamo bisogno?Stiamo cercando un/aFront Desk Agent Turnanteche condivida i nostri valori:...

Front Office Agent

3 giorni fa

Milano, Lombardia, Italia Melia Hotels International A tempo pieno

"The world is yours with Meliá" 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

MISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations.

RESPONSIBILITIES:

  • Personalize guest interactions by using their name during conversations.
  • Maintain accurate guest profiles, ensuring compliance with data regulations.
  • Stay informed about VIP arrivals and ensure a proper welcome.
  • Handle front desk administrative tasks, including billing and credit card processing.
  • Manage guest complaints with professionalism and empathy.
  • Communicate important information to front desk management.
  • Continuously improve skills and contribute to front desk best practices.
  • Support the Revenue team by maximizing upselling and cross-selling.
  • Ensure smooth and efficient check-in/check-out processes, including digital check-ins.
  • Handle internal and external guest phone requests when necessary.
  • Act as a hotel ambassador, upholding service standards at all times.
  • Address guest inquiries and requests efficiently within an acceptable timeframe.

CUSTOMER EXPERIENCE:

  • Comply with brand standards and operational guidelines.
  • Personalize guest experiences by anticipating and exceeding expectations.
  • Handle customer incidents and escalate unresolved issues.
  • Support the hotel's Sensory Architecture and promote its services, events, and experiences.

REQUIREMENTS:

  • Education: University degree or vocational training in Tourism, Hospitality, or similar.
  • Languages: Advanced English; a third language is a plus.
  • Experience: At least 1 year in customer service.
  • Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.

CONTRACT:

  • Fixed-term contract.
  • Level C2, CCNL Turismo AICA.

At Meliá we are all VIP 

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.  

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. 

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible. 

If you want to be "Very Inspiring People", follow us on: 

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR