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Customer Success Engineer

17 minuti fa

Milano, Lombardia, Italia Verea A tempo pieno

Location
: Hybrid Remote (Milan/EU preferred) / Dubai office

Type
: Full-time, Founding Team

About Verea

At Verea, we are building the first WhatsApp-native digital brain for businesses,
 an intelligent chat that connects and controls all company tools, data, and workflows.

Our goal is to reinvent how salespeople and executives work:
no dashboards or logins, just natural conversation that acts and evolves with every interaction, letting professionals manage data and perform actions across systems in real-time, from anywhere.

We are looking for an extraordinary
Customer Success Engineer
to b
e the bridge between technology and customers. You'll make sure every deployment is smooth, integrations connect cleanly, and users get immediate value. You'll own the onboarding experience, the integration validation, and the feedback loop that connects real usage back to product and engineering. You'll also coordinate with system integrator partners when larger enterprise rollouts or tailored integrations require collaboration.

What You'll Own

  • Lead
    onboarding
    and integration setup for new customers and pilot programs.
  • Configure and test
    CRM, ERP, email, and calendar connections
    (HubSpot, Salesforce, Odoo, Microsoft Graph, Google Workspace, etc.).
  • Manage
    OAuth2 authorizations, webhooks, and API sync validations
    .
  • Troubleshoot data flow and auth
    issues
    in coordination with engineering.
  • Gather and structure
    feedback
    from early adopters; contribute to integration playbooks, product demos and public content.
  • Maintain deployment documentation and
    customer configuration templates.
  • Collaborate with Product and AI teams to improve workflows and reduce friction.
  • Liaise with external
    system integrators
    for joint client deployments.
  • Monitor adoption metrics and ensure immediate utility from the product.

We're Looking For

  • 3–6 years in
    Customer Success Engineering, Technical Account Management, or Solution Engineering.
  • Comfortable integrating SaaS systems via
    API and OAuth.
  • Confident communicator with technical and non-technical audiences.
  • Fluent in diagnosing connection, authentication, and data sync issues.
  • Autonomous, structured, and reliable — you make things happen.
  • Curious about AI and automation, eager to learn by building.

Tech Stack

  • Python (Agno v2 + AgentOS) for agent orchestration
  • TypeScript + React for dashboard
  • PostgreSQL + DuckDB / Parquet for data
  • Cloudflare + Azure/GCP + GitHub Actions for infra
  • WhatsApp via Meta WhatsApp Business Platform (Cloud API) for messaging
  • Observability: Prometheus, Grafana LGTM (Loki/Grafana/Tempo/Mimir), eBPF

You Might Be a Fit if...

  • Strong ownership and accountability:
    you take problems from start to finish without hand-holding.
  • Self-management and clear communication
    in a small, remote, distributed team.
  • Pragmatic problem-solver:
    you prioritize working solutions over perfect abstractions.
  • Curiosity and adaptability:
    comfortable jumping between different stacks, APIs, and business systems.

What We Offer

  • Competitive salary
    for an early stage startup - so you can contribute full-time with peace of mind
  • Flexibility
  • possibility to work 6 months from Dubai office and 6 months from wherever you want (preferably EU timezone).
  • High autonomy, high impact
  • we're a small team, so your work matters immediately.
  • Work directly with founders
  • no bureaucracy, no layers.
  • A company culture of ownership and ambition -
    build with us, grow with us, and if Verea takes off, so do you.

About the Team

You'll be joining a small, high-energy founding team with a proven track record: Former Head of AI in a large consulting firm, previous CEO/CTO at a fast-scaling tech company, AI & ML specialized engineers with deep systems expertise, and Head of Product with a multinational background in strategy and innovation.