Spare Parts Engineer

As a Spare Parts Engineer - Technical Specialist, you will ensure the reliability of our products throughout their lifecycle. Your expertise in spare parts design and management will support our commitment to excellence and customer satisfaction. You will collaborate with cross-functional teams, including R&D and product engineering, to enhance our spare parts offerings. Key responsibilities include analyzing product components, identifying critical spare parts, and drafting technical documentation. Effective communication with both technical and non-technical stakeholders will be essential in guiding field service and sales teams to identify the right parts and to meet customer needs. Additionally, you will assist in resolving service cases and developing tailored spare parts kits to enhance our service contracts and partnerships.

Join us to make a significant impact on product reliability and customer satisfaction, shaping the future of our spare parts strategy and maintaining our industry leadership.

Your Responsibilities

• Design or Modify Spare Parts (Reverse Engineering)

• Technical analysis of product components and their applications

• Definition of critical spare parts based on failure risk, lead time, and impact on functionality
• Drafting and maintaining technical documentation (BOM) throughout the product lifecycle
• Collaborating with R&D and product engineering

• Support Field Service and Sales in Identifying Spare Parts

• Assisting field service in identifying the correct parts needed to resolve specific service cases (photos or field reports)

• Supporting sales and aftermarket in defining spare parts lists for offers, tenders, or service contracts (including service partnerships)
• Preparing or reviewing spare parts lists, exploded views, and technical datasheets
• Communicating clearly with non-technical stakeholders (sales, customers) to ensure understanding of part functions and compatibility

• Technical Validation of Alternatives or Replacements

• Researching technically compatible alternatives to cope with temporary shortages (supply chain issues), end-of-life of the original component, or economically unviable sourcing of the original part

• Parts recovery from production obsolete stock materials or decommissioned products, verifying condition, compatibility, and potential for reuse

• Ensure the Producibility of Spare Parts

• Defining the kitting/production location

• Coordinating the definition of production routing (phases, equipment, functional tests)
• Collaborating in the evaluation of feasibility and production costs & times
• Collaborating with manufacturing engineering and third-party suppliers
• Participating in pre-series testing or sampling to validate the process

• Ensure the Quality of Spare Parts

• Collaborating with the quality team to define inspection and testing procedures

• Managing traceability and recall by ensuring that all critical spare parts are traceable by batch, serial number, or production lot.
• Analyzing and resolving quality-related claims (e.g., incomplete kits, incorrect packaging or labeling). Coordinating with suppliers and internal teams to identify root causes and implement corrective actions.

• Process improvement to reduce damage and errors.

• Commercial Readiness of Spare Parts

• Checking that costs are correctly maintained in SAP for all relevant sales organizations.

• Ensuring that parts are visible and orderable in the systems (SAP, SF) for internal and external customers.
• Ensuring that all necessary master data (e.g., material type, sales views, descriptions, lifecycle stage) are correctly set up to allow quotation, ordering, and shipping.

Your Background

• Degree in Engineering (Mechanical, Electrical, Industrial) or equivalent technical discipline OR at least 5 years experience in service and aftersales environment.
• Excellent analytical and data-driven decision-making skills.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Strong understanding of Product Lifecycle Management (PLM) and supply chain processes.
• Customer-oriented and problem-solving mindset.
• Advanced knowledge of Excel; familiarity with ERP systems (SAP S/4HANA, Oracle) and PLM is a plus.
• Proactive, detail-oriented, and continuous improvement mindset.Excellent knowledge of Italian and English (written and spoken).

What's in it for you?
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-Mobility
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.