Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Sales Manager – North America

Four Seasons Hotel Firenze, a beacon of luxury and sophistication in the heart of Florence, is seeking a dynamic, high-performing Sales Manager – North America to join our exceptional team. This pivotal role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel's visibility, and securing new and repeat business across key segments.

About the Role

As the Sales Manager for North America, you will be the face of Four Seasons Firenze in your territory, responsible for building strong, lasting relationships with clients and key accounts. You will actively promote and sell our unique offerings through direct phone sales, face-to-face calls, familiarization trips, and participation in events and tradeshows. Your strategic sales efforts will directly impact the hotel's revenue growth and market share in the competitive ultra-luxury segment.

What you will do

• Cultivate and strengthen relationships with major accounts to drive business and expand market share.
• Utilize a variety of prospecting tools and company-wide sales programs to generate new business opportunities.
• Proactively follow up on all inquiries and qualify potential business to maximize transient room nights and ancillary revenue, enhancing RevPAR performance.
• Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals through outside sales calls, site inspections, and familiarization trips within your assigned territories.
• Maintain comprehensive product knowledge of Four Seasons properties and competitive market advantages.
• Conduct customer site inspections and sales presentations, uncovering client needs and offering customized solutions to maximize booking opportunities.
• Ensure accurate and timely data management in CRM and reservation systems (Opera), maintaining high database hygiene standards.
• Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the development of the annual marketing plan.
• Manage and optimize sales budgets and travel expenses in line with strategic priorities.

What you bring

• Legal work authorization to work in Europe is required.
• Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably with experience targeting the North American market.
• Exceptional negotiation skills and strong decision-making abilities.
• A creative and innovative approach to sales and business development.
• Deep understanding of the ultra-luxury hospitality segment and discerning clientele.
• Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems.
• Strong analytical skills and an ability to work independently while collaborating effectively within a team.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Competitive compensation
• Comprehensive benefits package 
• Quality meals at our employee restaurant
• Free Uniform or work clothes with dry cleaning available 
• Employee discounts in our Four Seasons outlets and other suppliers in town 
• Access to the Wellbeing hotel program 
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential.

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

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