Sales Contract Coordinator

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. 

The Customer Support Sales Contract Administrator for Beckman Coulter Diagnostics is responsible for

• Sales contracts management in Oracle ERP from creation of contracts to maintenance, renewals, and termination.  
• Billing execution from invoice to disputed resolution.
• Hardware orders fulfilment from order process to customer shipment.

This position is part of the Business Support Department located in Milan (Cassina de' Pecchi) . At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Business Support Department and report to the [Manager Post Sales Adm/Business Support Senior Manager] responsible for processing sales contracts for Italy. If you thrive in a supporting role and want to work to build a world-class Business Support organization—read on.

In this role, you will have the opportunity to:

Create and perform maintenance for Sales Contracts in Oracle. Execute Contracts renewals and implement price increase. Process customers billings and invoicing. Investigate and resolve reported Disputed Invoices. Manage Hardware orders from booking of order to customer shipment. Perform daily follow-up of instrument orders, taking ownership for required actions. Handle customer inquiries, taking ownership and responsibility to ensure appropriate communication is shared between customers and field operations. Contribute to processes Daily Management ensuring business continuity and supporting department objectives.

The essential requirements of the job include:

• At least 45% of reduced work capacity certified by competent authorities
• Local Language and fluent English level
• Display a willingness to do whatever it takes to "get it done" and holds self-accountable for assigned work. Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.
• Team worker, you actively participate in team meetings, supports team goals and objectives, build solid working relationship that enhance collaboration and cooperation within interdepartmental organization, you adapt and contribute to business needs showing flexibility and business acumen.
• Characterized by a high degree of customer orientation, as well as a structured, proactive, and efficient way of working. You have a communicative, open, pragmatic, personality who has a "hands-on" mentality and likes to work in a team.

It would be a plus if you also possess previous experience of 1-3 years in a customer support position and/or with customer service administration. Excellent telephone and communication skills.

Hybrid Job Posting Language:

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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