CRM Specialist

4 giorni fa

Milano, Lombardia, Italia MAPEI Corporation A tempo pieno 40.000 € - 80.000 € all'ano

Per il potenziamento del team IT - CRM di Milano stiamo cercando un/una CRM Specialist.

Entrerai nel team IT-CRM Corporate e contribuirai a progettare, evolvere e amministrare soluzioni su Microsoft Dynamics 365 Customer Engagement per le nostre consociate globali, con focus su Sales, Marketing e Customer Service, integrazioni e qualità del dato.

Cosa farai:

  • Manutenzione evolutiva e supporto applicativo su Microsoft Dynamics 365 CRM (moduli Sales/Service/Marketing), con focus su miglioramento processo e customer experience.
  • Analisi dati CRM, creazione di report e dashboard KPI per il management (Power BI/Excel).
  • Raccolta requisiti con stakeholder business (Sales, Marketing, Customer Service) e traduzione in specifiche funzionali/tecniche.
  • Garantire data quality, data governance e compliance dei dati cliente in CRM.
  • Automazione processi con Power Platform (Power Automate, Power Apps) e gestione troubleshooting su Dynamics 365.
  • Collaborazione con team cross-funzionali e IT per integrazioni (API/ETL) e continuous improvement.

Requisiti Must-have:

  • 2–5 anni in ruoli CRM (Specialist/Analyst) con esperienza su Microsoft Dynamics 365.
  • Capacità di analisi dati e reporting (Power BI o Excel avanzato).
  • Esperienza in raccolta requisiti e stakeholder management cross-funzionale.
  • Inglese B2/C1; ottime doti comunicative e di teamwork.

Nice-to-have:

  • Power Platform (Power Automate, Power Apps), integrazioni (API/ETL), basi di Azure.
  • Esperienza su moduli Sales/Service/Marketing di D365
  • Conoscenza seconda lingua.

Inquadramento e sede

  • Contratto: commisurato alla seniority.
  • Sede: Milano, modello ibrido (2 gg di sw/settimana)

Perché MAPEI

  • Formazione continua e percorsi di certificazione Microsoft.
  • Welfare aziendale, fondi CCNL (sanità/pensione), convenzioni.
  • Cultura inclusiva, sostenibilità e crescita internazionale.

Contratto di lavoro: Tempo indeterminato

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