CRM & Clienteling Specialist
4 giorni fa
We are seeking a highly motivated and detail-oriented CRM & Clienteling Specialist to join our HQ.
The ideal candidate will have a passion for luxury and a proven track record of success in a customer-centric environment. As a CRM & Clienteling Specialist, you will be responsible for supporting our CRM initiatives, ensuring data accuracy, and providing valuable insights to enhance our customer relationships.
Do you match this profile?
- Previous similar experience of 2-3 years in a luxury environment.
- Proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud.
- Strong analytical skills and experience with PowerBI (or other data visualization tools).
- Proficient in Microsoft Office Suite
- Experience with Clienteling Apps is a plus.
- Fluency in Italian and English.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
If so, apply for this job
What do we expect from you?
- Support the team with migration and optimization of the CRM database and with the adoption of the new tool and reporting systems.
- Oversee the transfer of customer data between Systems during the replatforming process, ensuring data accuracy, integrity, and scalability.
- Collaborate in the definition and implementation of dashboards to monitor CRM performance; along with other stakeholders, review and refine KPIs to align with business objectives.
- Assist in analyzing and redefining customer segmentation and key attributes to drive personalization and support targeted campaigns.
- Contribute to the definition and execution of gifting activities to enhance client engagement and loyalty, support in the activation of global/market events from a CRM standpoint.
- Assist in mapping and improving customer journeys to deliver seamless and high-value experiences.
- Collaborate with cross-functional teams to develop, test, and deploy the Clienteling App across markets and boutiques.
- Markets' Collaboration and Training: as part of HQ, you will be one of the primary points of reference for all CRM counterparts in different markets. Support in training activities to further enhance CRM culture across the organization.
The Recruitment Process
- Apply online
- If your profile matches our search, you will be contacted by our HR team for a first exploratory interview with the HRBP and the Product Marketing & CRM Coordinator. Otherwise, you will receive an e-mail to inform you that we will not proceed with your application.
- If the first interview is successful, you will meet with the Head of HR and the Strategic & Digital Marketing Director.
-
CRM Specialist – Clienteling
2 settimane fa
Milano, Lombardia, Italia 4dadbfed-8b91-42e9-a8b5-7803ce4c0c95 A tempo pieno 40.000 € - 60.000 € all'anoWe're looking for a motivatedCRM Specialistto support the implementation and execution of our CRM & Clienteling roadmap across brands and regions. In this role, you'll collaborate with Marketing, Retail, and Digital teams to deliver data-driven initiatives that enhance customer engagement, conversion, and lifetime value.What you'll do:Execute CRM and...
-
CRM Specialist – Clienteling
2 settimane fa
Milano, Lombardia, Italia The Level Group srl A tempo pieno 30.000 € - 50.000 € all'anoWe're looking for a motivated CRM Specialistto support the implementation and execution of our CRM Clienteling roadmap across brands and regions. In this role, you'll collaborate with Marketing, Retail, and Digital teams to deliver data-driven initiatives that enhance customer engagement, conversion, and lifetime value.What you'll do:Execute CRM and...
-
CRM Specialist – Clienteling
2 settimane fa
Milano, Lombardia, Italia The Level Group A tempo pieno 30.000 € - 50.000 € all'anoWe're looking for a motivated CRM Specialistto support the implementation and execution of our CRM & Clienteling roadmap across brands and regions. In this role, you'll collaborate with Marketing, Retail, and Digital teams to deliver data-driven initiatives that enhance customer engagement, conversion, and lifetimeÂ...
-
CRM & Clienteling Manager
4 giorni fa
Milano, Lombardia, Italia The Level Group srl A tempo pieno 75.000 € - 120.000 € all'anoWe are seeking an experienced CRM Clienteling Manager to lead the development and execution of our CRM Clienteling strategy across multiple brands and markets.You will own key programs that connect data, technology, and digital retail channels to drive engagement, retention, and customer lifetime value.Key ResponsibilitiesDefine and implement the CRM...
-
CRM & Clienteling Manager
4 giorni fa
Milano, Lombardia, Italia The Level Group A tempo pieno 60.000 € - 120.000 € all'anoWe are seeking an experiencedCRM & Clienteling Managerto lead the development and execution of our CRM & Clienteling strategy across multiple brands and markets.You will own key programs that connect data, technology, and digital & retail channels to drive engagement, retention, and customer lifetime value.Key ResponsibilitiesDefine and implement the CRM &...
-
CRM & Clienteling Manager
4 giorni fa
Milano, Lombardia, Italia The Level Group A tempo pieno 60.000 € - 120.000 € all'anoWe are seeking an experienced CRM & Clienteling Manager to lead the development and execution of our CRM & Clienteling strategy across multiple brands and markets. You will own key programs that connect data, technology, and digital & retail channels to drive engagement, retention, and customer lifetime value. Key Responsibilities Define and implement the...
-
CRM Specialist
4 giorni fa
Milano, Lombardia, Italia MAPEI Corporation A tempo pieno 40.000 € - 80.000 € all'anoPer il potenziamento del team IT - CRM di Milano stiamo cercando un/una CRM Specialist.Entrerai nel team IT-CRM Corporate e contribuirai a progettare, evolvere e amministrare soluzioni su Microsoft Dynamics 365 Customer Engagement per le nostre consociate globali, con focus su Sales, Marketing e Customer Service, integrazioni e qualità del dato.Cosa...
-
MIU MIU CRM
2 settimane fa
Milano, Lombardia, Italia 6884b93f-dc65-4363-a65d-4eb34b01b637 A tempo pieno 40.000 € - 60.000 € all'anoFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.Job PurposeThe CRM Intern will assist in the planning and...
-
Europe Retail CRM Coordinator
1 settimana fa
Milano, Lombardia, Italia Dolce & Gabbana S.r.l. A tempo pieno 40.000 € - 60.000 € all'anoWe are looking for a Europe Retail CRM Coordinator who will play a key role in enhancing how we understand, engage, and retain our clients. This role will help us elevate our CRM capabilities, support store teams, and develop data-driven initiatives that reinforce customer loyalty and deliver an exceptional luxury experience across all touchpoints.Key...
-
Europe Retail CRM Coordinator
1 settimana fa
Milano, Lombardia, Italia DOLCE&GABBANA A tempo pieno 35.000 € - 42.000 € all'anoWe are looking for aEurope Retail CRM Coordinatorwho will play a key role in enhancing how we understand, engage, and retain our clients. This role will help us elevate our CRM capabilities, support store teams, and develop data-driven initiatives that reinforce customer loyalty and deliver an exceptional luxury experience across all touchpoints.Key...
