Italian Customer Support Specialist

2 settimane fa

Rome Metropolitan City of Rome Capital Italy Cross Border Talents A tempo pieno


Customer Support Specialist - Small Appliances Group

Location: Oriente, Lisbon

Language Requirement: Italian (C2 proficiency)

Start Date: July 24, 2024

Work Schedule:5 days a week, 8 hours a day

Benefits:

-Welcome Bonus: 2000 euro

- Relocation Assistance:

  • - Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract
  • - Apartment Room with rent of 280 for 12 months (deducted from the payslip)

Contract Duration:1 year

Job Description:

- Provide top-tier tech support to clients post-sales for various domestic appliance brands.

- Act as the primary point of contact for customer tech support via phone and email.

- Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues.

- Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support.

- Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.

- Utilize three different software programs during the support process.

- Cross-selling skills are advantageous.

Compensation:

- Base Salary

- Performance Bonus

- Complexity Bonus

- Meal Allowance

- Transport Allowance

- Health Insurance

If you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a **Welcome Bonus of 2000**. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands.

Apply now with your updated CV to be considered for this exciting opportunity.

*Application Deadline: July 20, 2024*


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