Manager, Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role:
Lead PayPal's PR and communications across Southern Europe (Italy, France & Iberia). You'll drive product and market launches, media engagement and industry leadership for ~37M SEU accounts, defining integrated communications that amplify launches, grow reputation, and protect brand trust across diverse markets.

Meet our team:
You'll be part of the regional Communications function, partnering with Marketing, Product, Sales, Data, and external agencies to deliver cross-market campaigns. The team coordinates multi-market launches and thought-leadership programs to support growth and product adoption across SEU.

Your way to impact:
You will shape PayPal's presence in fast-growing markets through bold PR and storytelling that drives awareness, consideration, and industry leadership. Success is measured by media reach and quality, influencer and paid amplification, stakeholder alignment, and demonstrable campaign outcomes.

Job Description:

Essential Responsibilities:

• Develop and implement strategic communication plans to support business goals.
• Oversee the creation and distribution of communication materials across various channels.
• Manage relationships with media, stakeholders, and partners to enhance the company's reputation.
• Analyze communication metrics and adjust strategies to improve effectiveness.
• Collaborate with senior leadership to align communication efforts with corporate objectives.
• Provide guidance and mentorship to the communications team, fostering professional growth.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your day-to-day:

• Develop and execute bold PR & communications strategies for launches, expansions, and industry leadership across Italy, France and Iberia.

• Lead cross-market initiatives to ensure messaging consistency and campaign alignment across markets, channels and cultures.

• Build and nurture relationships with media, influencers, and industry partners to maximize coverage and credibility.

• Manage regional communications budget and agency/paid-media spend; oversee forecasting, spend tracking and basic ROI reporting.

• Integrate earned media, influencer partnerships, paid content, and social platforms into cohesive programs that scale regionally.

• Lead reputational risk management and crisis communications for regional issues and incidents.

• Manage external agencies: briefing, coordination, performance evaluation, and ensuring alignment to business priorities and timelines.

• Collaborate with product, marketing, sales and data teams to amplify campaigns and measure impact using data-driven insights.

What do you need to bring:

(Required)

• 7+ years in PR & communications roles, with proven success in complex, multi-market environments.

• Native-level fluency in Italian and English (spoken & written).

• Deep expertise in media relations, storytelling, and paid media strategies.

• Demonstrable experience running integrated communications campaigns (earned, paid, owned, influencer).

• Experience in fintech/technology/financial services or adjacent regulated industries.

• Strong stakeholder management, cross-functional collaboration, and track record managing multi-market launches.

• Experience in crisis communications and reputational risk mitigation.

(Preferred)

• Fluency in French or Spanish (strong advantage).

• Experience leading a regional team or managing senior agency partners.

• Strong competencies in measuring communications ROI and using analytics to optimize programs.

• Experience executing influencer programs at scale.

• Degree in Communications, Journalism, Marketing, or related discipline.

Subsidiary:

PayPal

Travel Percent:

0Bachelors Degree or Equivalent: Technical Writing (Required)

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit 

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at   

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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