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Customer Service Associate

1 giorno fa

Rubiera, Emilia-Romagna, Italia Nordson A tempo pieno

Join ARAG S.r.l. – A Global Leader in Precision Farming Solutions

ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.

Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of Nordson Corporation (Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG).

You'll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.

The Role

As a Customer Service Associate, y ou will be part of the EMEA Customer Service team , where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.

Key responsibilities

  • Manage commercial relationships with assigned foreign customers.
  • Collaborate with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.
  • Support the Sales team in the operational management of customers.
  • Participate in the organization and management of internal and external company events.
  • Enter and monitor customer orders.
  • Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.
  • Ensure proper administrative management and maintaining commercial relationships.
  • Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.
  • Payment reminders.
  • First-level technical support to customers in collaboration with the technical team.

Requirements

  • Experience: Minimum of 2–3 years in a similar customer service or order management role.
  • Education: Master's degree in foreign Languages, preferably with a specialization in economics or business.
  • Languages: Fluency in English and German is essential. Knowledge of another foreign language is desirable.
  • Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
  • Familiarity with CRM systems and order processing tools.
  • Excellent team collaboration and communication abilities.
  • Strong customer focus and results orientation.
  • Problem-solving mindset and ability to manage multiple priorities effectively.

What We Offer

We offer a stimulating environment where innovation, collaboration and professional growth go hand in hand. Here, you'll enjoy the stability of a global leader while working in an innovative company that is constantly evolving to meet the challenges of sustainable farming.

Interested? If you're ready to be part of a passionate and inclusive team that's redefining the future of precision agriculture, apply online with your CV — and grow with us at Nordson Precision Agriculture.