Junior Customer Care Professional

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

The role of Customer Care Professional includes the management of inbound calls of American Express customers.
The goal is to meet and exceed customer expectations and provide a high-quality consulting service in compliance with corporate standards and objectives.

Every one of our Customer Care Professionals represents the American Express Brand. They are problem solvers and
relationship builders.

It's impossible to list everything you'll do here because every customer is different. But a few things are clear, you'll:

• Respond quickly and accurately to customer questions and issues.
• Offer customers outstanding solutions.
• Drive the highest levels of Customer satisfaction and engagement.
• Suggest new ways to improve processes and customer care.
  
  

Minimum Qualifications:

• A passion for customer service with exceptional listening and relationship building skills.
• Strong verbal communication and engagement skills\: professional, clear and friendly.
• Team playing spirit, whilst able to take initiative and work independently.
• Self-motivated and positive thinker, creative and analytical.
• Ability to retain a substantial amount of product information, policies and procedural guidelines.
• Ability to respond expertly to adverse situations in a pressured environment, making quick and accurate decisions when
  faced with problems such as heavy call volumes, system difficulties and other challenges.
• Productive and results focused. Confident in giving and receiving feedback and in working to set targets.
• Previous experience in telemarketing or a call center environment is beneficial but not essential.
• Willingness to work in a shift pattern.
• Proficiency in English and Italian, both written and spoken, is mandatory. 
• Role is based in Rome

Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions.