Lavori attuali relativi a Junior Customer Care Professional - Roma, Lazio - American Express
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Customer Care Specialist
1 giorno fa
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Customer Care Specialist
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Customer Care Specialist
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Roma, Lazio, Italia Verisure A tempo pienoTi piacerebbe far parte della multinazionale di sicurezza numero 1 in Europa?Siamo alla ricerca di un/una Operatore/Operatrice Customer Care Specialist da inserire nella nostra sede diRoma.In Verisure lavoriamo ogni giorno per realizzare quello che ci rende più orgogliosi: proteggere ciò che conta di più per le persone. Lo facciamo con passione,...
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Operatore customer care
1 giorno fa
Roma, Lazio, Italia Randstad Italia A tempo pienoSe per te il problema è una soluzione ancora da trovare, abbiamo l'offerta che fa al caso tuoRandstad Italia, divisione Inhouse, ricerca per importante azienda del settore telecomunicazioni unOPERATORE HELP-DESK operante nel settore BANCARIO.si offre:inserimento con contratto di somministrazione part-time di 20 ore settimanali distribuito su 5 giorni...
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Front End Digital Customer Care Operator
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Roma, Lazio, Italia Lottomatica A tempo pienoSiamo il Gruppo Lottomatica, leader nel settore del gioco regolamentato in Italia e uno dei maggiori operatori europei, in tutte le aree di attività: scommesse sportive, gioco online e macchine da intrattenimento. Offriamo ai nostri clienti esperienze di gioco sicure e di qualità, attraverso tutti i canali, ponendo la responsabilità e la sostenibilità al...
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Customer Success Specialist B2C
1 giorno fa
Roma, Lazio, Italia Miodottore A tempo pienoDescrizione dell'azienda Unisciti a MioDottore e ridefinisci l'Health Tech con l'Intelligenza ArtificialeMioDottore, parte del gruppo globale Docplanner, è la piattaforma leader in Italia che connette pazienti e professionisti sanitari. La nostra missione è: Helping people live longer, healthier lives. Sostenuti da investitori come Goldman Sachs e presenti...
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Marketing Internship_Critical Care
1 giorno fa
Roma, Lazio, Italia レオ ファーマ株式会社 A tempo pienoField of work: Sales, Marketing & Market AccessPosting Date: 4 Feb 2026Application DeadlineLocation:Roma 00144, Lazio, ItalyContract type:TemporaryJob ID:4179Role DescriptionAre you ready to take your first career step in marketing in the pharmaceutical industry? At LEO Pharma, we offer a unique internship opportunity to grow your skills, contribute to...
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Business Unit Director_Critical Care
1 giorno fa
Roma, Lazio, Italia レオ ファーマ株式会社 A tempo pienoField of work: Sales, Marketing & Market AccessPosting Date: 29 Jan 2026Application DeadlineLocation:Roma 00144, Lazio, ItalyContract type:PermanentJob ID:4169Role DescriptionAre you a visionary leader with a passion for healthcare innovation and exceptional business results? At LEO Pharma, we are pioneers in specialty care, and now we are seeking an...
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Customer Success Specialist
2 settimane fa
Roma, Lazio, Italia Miodottore A tempo pienoDescrizione dell'azienda Lavora con MioDottore nel Customer Success: unisciti al nostro team e trasforma l'esperienza sanitaria per i pazientiChi siamo MioDottore è la piattaforma leader in Italia nel settore Health Tech, che connette pazienti con medici e strutture sanitarie in tutto il Paese. La nostra missione? Rendere più semplice e umana...
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Italian-speaking Customer Support Agent
1 giorno fa
Roma, Lazio, Italia AetherCore A tempo pienoLisbon is callingWe are looking for aCustomer Support Agentwith native proficiency inItalianand at leastB2 level in Englishto join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customers'...
Junior Customer Care Professional
1 giorno fa
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.
The role of Customer Care Professional includes the management of inbound calls of American Express customers.
The goal is to meet and exceed customer expectations and provide a high-quality consulting service in compliance with
corporate standards and objectives.
Every one of our Customer Care Professionals represents the American Express Brand. They are problem solvers and
relationship builders.
It's impossible to list everything you'll do here because every customer is different. But a few things are clear, you'll:
- Respond quickly and accurately to customer questions and issues.
- Offer customers outstanding solutions.
- Drive the highest levels of Customer satisfaction and engagement.
- Suggest new ways to improve processes and customer care.
Minimum Qualifications:
- A passion for customer service with exceptional listening and relationship building skills.
- Strong verbal communication and engagement skills: professional, clear and friendly.
- Team playing spirit, whilst able to take initiative and work independently.
- Self-motivated and positive thinker, creative and analytical.
- Ability to retain a substantial amount of product information, policies and procedural guidelines.
- Ability to respond expertly to adverse situations in a pressured environment, making quick and accurate decisions when
faced with problems such as heavy call volumes, system difficulties and other challenges. - Productive and results focused. Confident in giving and receiving feedback and in working to set targets.
- Previous experience in telemarketing or a call center environment is beneficial but not essential.
- Willingness to work in a shift pattern.
- Proficiency in English and Italian, both written and spoken, is mandatory.
- Role is based in Rome
Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
