Sales & Customer Service Operations Assistant

15 ore fa

Greater Milan Metropolitan Area, Italia Vhernier Group A tempo pieno

KEY RESPONSIBILITIES

Customer Support & Engagement

  • Serve as the first point of contact for internal customers (direct boutiques, sales teams) and commercial partners.
  • Respond promptly to inquiries via phone, email, and in-person.
  • Foster long-term relationships with direct boutiques and commercial partners by anticipating their needs and exceeding expectations.

Workflows

  • Coordinated by the Manager, active participation in the implementation of workflows, procedures and reports.
  • Collaboration in the systematic input of statistical data in the system and the output of requested analyses and reports.

Sales & After-sales

  • Operational management of Retail and Wholesale orders: entry, processing, and customer order confirmations.
  • Operational management of commercial communications to clients.
  • Operational management of special orders.
  • Support in preparing inventories for events.
  • Handling customer repair requests.
  • Interface with final customers for their online inquiries.
  • Operational management of HQ's safe and logistic of jewels shipments.
  • Operational management of sales support materials' shipments.

Problem Resolution

  • Address customer concerns with empathy, professionalism, and creative problem-solving.
  • Collaborate with internal teams, to resolve issues efficiently.

Brand Ambassador

  • Uphold Vhernier's brand values and aesthetic in all customer interactions.
  • Contribute to the enhancement of customer loyalty

JOB PROFILE

  • Previous experience in a Sales&Customer Service Operations role, and in the luxury industry, will be a plus
  • Excellent communication skills in Italian & English, an additional language will be considered a plus.
  • Knowledge of the MS Office tools (Outlook, Excel, Word, PowerPoint).
  • Ability to set priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Proactivity.
  • Strong sense of responsibility and ethical approach to work.

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