Director of Post-Sales

19 ore fa

Italia CoreView A tempo pieno
Description

About CoreView  

 
CoreView is the global leader in effortless Microsoft 365 (M365) security, governance, and administration. Trusted by Fortune 100 companies, we empower organizations to simplify complex M365 environments, strengthen security, and maximize ROI—with over 20 million users managed worldwide. 

 
Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter and your work truly impact global enterprises. 

Job Summary 

(This role can be based in either Italy or the UK)

As the Director of Post-Sales, you will lead and scale our post-sales function, encompassing technical account management, retention, account expansion and renewals. You will work closely with Sales, Product, and Engineering teams to drive customer adoption, satisfaction, and long-term value.
 
This is a hands-on role that requires you to actively lead and support post-sales efforts while also developing a high-performing team. You will be responsible for managing and mentoring the existing team, ensuring they have the tools and guidance needed to succeed. Your goal is to create a proactive, high-touch engagement model that ensures customers maximize the value of CoreView's platform. 


Requirements
  • Experience: 8+ years in post-sales or sales in a B2B SaaS environment
  • Leadership: Proven ability to build and scale post-sales teams, driving customer retention and advocacy
  • Negotiation Skills: Exceptional negotiation skills to secure strategic account growth agreements and foster client relationships.
  • Customer-Centric Mindset: Deep passion for customer success, with a track record of driving adoption and engagement.
  • Data-Driven: Ability to analyze customer data and create strategies to improve product adoption and reduce churn.
  • Cross-Functional Collaboration: Experience working closely with Sales, Product, and Engineering teams to align post-sales initiatives with company goals.
  • Language Skills: Fluent in English essential

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