Customer Intelligence Specialist
5 giorni fa
Job DescriptionShape the Future of Payments with Nexi in ****Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you'll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.ContextSME Factoryis a business unit within the Customer Intelligence team, part of the SME Marketing division.The unit's objective is to manage SME Customers through outbound phone marketing campaigns focused on upselling, cross-selling of POS solutions and value-added services and prevention / retention management.Main ResponsibilitiesThe resource will be responsible for:Participating in the design of initiatives targeting current customers and prospects, actively contributing both in the ideation phase and during operational go-live and call listening sessionsCoordinating with internal and external stakeholders to plan monthly campaignsMonitoring activity KPIs and supporting the campaign cost definition processManaging external vendors providing outbound servicesCoordinating with internal departments for the supplier invoicing processOptimizing campaign performance: analyzing outbound activity results to identify areas for improvement and propose corrective and enhancement actionsRequired SkillsExperience in managing outbound campaigns or operational marketingStrong coordination and project management skills with multiple stakeholdersAnalytical skills and familiarity with KPIs, conversion rates, and ROIKnowledge of CRM tools and campaign management platforms (e.g., Salesforce, Genesys, HubSpot)Result-oriented mindset and focus on customer experienceEffective communication and negotiation skills, especially in supplier managementProactive attitude, initiative, and ability to work in a teamResponsibilitiesQUALIFICATIONS
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Customer Intelligence Specialist
3 settimane fa
milano, Italia Nexi Italy A tempo pienoJoin to apply for the Customer Intelligence Specialist role at Nexi ItalyJob DescriptionShape the Future of Payments with Nexi in 2025Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part...
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Customer Intelligence Specialist
3 settimane fa
milano, Italia Nexi Italy A tempo pienoJob DescriptionShape the Future of Payments with Nexi in 2025Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative,...
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Customer Intelligence Specialist
3 settimane fa
Milano, Italia Nexi Italy A tempo pienoJob Description Shape the Future of Payments with Nexi in 2025 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative,...
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Customer Intelligence Specialist
4 giorni fa
Milano, Italia Nexi Italy A tempo pienoJob Description Shape the Future of Payments with Nexi in **** Envision a world where every transaction feels effortless, safe, and connected.At Nexi, we're leading this transformation, building tools and solutions that redefine how the world pays.By joining us, you'll play a part in creating the next generation of digital payments in an innovative,...
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Ai-Enhanced Customer Support Specialist
1 settimana fa
Milano, Italia Elty Di Davinci Salute A tempo pienoCustomer Support Specialist - Partita IVACustomer Support Specialist - Partita IVA5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.These tools...
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AI-Enhanced Customer Support Specialist
1 giorno fa
Milano, Italia Elty di DaVinci Salute A tempo pienoCustomer Support Specialist - Partita IVA Customer Support Specialist - Partita IVA 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These...
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Customer Care Specialist
2 giorni fa
Sede Milano - Piazza Fidia, Italia Iliad Customer Care A tempo pienoIn iliad, abbiamo rivoluzionato il mercato delle telecomunicazioni, mettendo al centro le persone e costruendo relazioni solide con i nostri utenti, basate sulla trasparenza e la fiducia. Con oltre 11 milioni e mezzo di utenti e una rete proprietaria in continua espansione, giochiamo un ruolo chiave nella transizione digitale e tecnologica di un Paese sempre...
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Etl - Business Intelligence Specialist
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Milano, Italia Dolmen Srl A tempo pienoDolmen S.r.l. società di consulenza informatica e sviluppo software nata da professionisti di decennale esperienza nel settore ICT, cerca per inserimento immediato nel suo organico: **ETL - Business Intelligence Specialist** Stiamo cercando un **ETL BI Specialist** con esperienza consolidata nella gestione di progetti complessi, in particolare nella...
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Senior Customer Intelligence
3 settimane fa
Milano, Italia Luxottica A tempo pienoA leading global eyewear company in Milan seeks a Customer Intelligence Senior Analyst. The role involves querying databases, developing dashboards, and providing insights. Ideal candidates should have over 4 years of relevant experience, strong SQL knowledge, and proficiency in data visualization tools like Power BI. This position offers opportunities in a...
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Cyber Threat Intelligence Specialist
2 settimane fa
Milano, Italia Buckler A tempo pienoBuckler: Cyber Defence **Posizione**: **Buckler - Cyber Defence.** Individuiamo i professionisti più qualificati in ambito Cyber Defence. The Company: Ricerchiamo un **Cyber Threat Intelligence Specialist** per importante azienda nazionale che opera nel settore engineering. The Role: - Implementare la raccolta di informazioni sulle minacce, l'analisi e...
