Customer Service Team Lead

6 ore fa

Bardi, Italia Perfetti Van Melle A tempo pieno

Select how often (in days) to receive an alert:Location:Lainate, IT, *****Ready to take a fresh step in your career?About Perfetti Van MelleOur colleagues in the of theEuropean Plan & Deliver CoEare eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.Where we need you:Job Title: Customer Service Team LeadLocation: Lainate, Via ClericiContract: Permanent, Full TimeReporting to: Customer Service & Logistics Director EuropeThis role leads the European Customer Service team, which is responsible for customer care for intercompany and export distributor orders, imports/exports management activities and order processing for export distributor orders across Europe.As team lead, close collaboration with the European head of Logistics and European Primary Transport lead is key.They will work together on strategy topics and performance excellence topics.Next to being the lead, this role will also handle customer care activities for customers and support on import/export processes for the customers in scope.Your core responsibilities at a glance:Fulfilling the role of SPOC to receive all questions regarding orders and align with the right teams to get the answersInform all customers in case of issues of outstanding orders (e.g. delays)Perform import/exports management processesCollaborate with customers to improve performanceAdditional responsibilities for lead role:Collaborate with customers (ICY/Export) on strategic topics to improve future performanceManage Customer Service team and responsible for escalations flagged by the teamAct decisively on ad-hoc queries raised by the team or customersReport to Customer Service & Logistics Director Europe on performance and collaborate on strategic and excellence topicThe ingredients of Perfetti Van Melle – is this your flavor?We areTaste Makers in CandyAs thethird-largest confectionery company in the world– and thesecond in Europe– we're on a journey to become the best in making candy.And we need great colleagues to make that happen.What makes us unique:Empowering– Growth and development opportunities tailored to you.Fun– A family-like culture, team events, and yes... a candy factoryInnovation– Active engagement in topics like health, sustainability, and food safety.Dynamic– With operations in 30+ countries and exciting new acquisitions, we're constantly evolving.The ideal recipe for our new Costumer Service Team LeadRequired skills:Experience in FMCG sectorUnderstanding of order-to-delivery processStrong knowledge ofExcelandMS OfficeProfessional proficiency inEnglish, Italian is a plusKnowledge with supply chain operations and service KPIs.ERP systems (SAP), CRM toolsBachelor Degree or equivalent, preferably in Management, Business, Logistics, or related field+5 years experience in customer service fieldExperience in Plan & Deliver FieldAbility to manage and meet deadlines and multi-task daily activitiesWe offer:A dynamic, hybrid working environment within our Center of ExcellenceThe chance to make a tangible impact on global supply planning processesOpportunities for professional growth and cross-functional collaborationA culture that values innovation, inclusion, and continuous improvementAtPerfetti Van Melle, we believe the strength of our team lies in diversity.We create a workplace where everyone feels welcome, respected, and empowered to grow.Ready to shape the future of sweets?Apply now and help us create even more sweet moments#J-*****-Ljbffr

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