Italy Service Manager

13 ore fa

Montà, Italia Ccr (Carrier Commercial Refrigeration) A tempo pieno

OverviewWe are looking for anItaly Service Managerto drive the service organization's strategy by implementing processes, KPIs, and standards that ensure operational excellence, strong customer experience, and efficient resource utilization, while leading country-level service projects and supporting the local service organization.ResponsibilitiesEnsures supports to all necessary actions to meet NPS targets in the country.Ownership of country's planning, budgeting, reporting and forecasting.Ownership of country KPI ´s, sales gross margin, absorption and key working capital items.Drives and owns the SIOP process for country to meet financial targets.Owns productivity targets for the service business in the country.Teams with Supply Chain team to drive standardization and material productivity, as well as subcontractor's savings.Ensures required resource level are staffed to execute Service activity in the country, including hiring and training targets.Ensures standards, quality and deadlines are being followed.Drives actions to track and improve service quality.Owns country service performanceOwns country subcontractor portfolio development and qualification for serviceParticipates in the development and implementation of standard processes and tolls as requiredAnalyses operational KPI's on monthly base and takes imitate actions if needed - discussed in monthly reviewRe-adjusts pricing of local contracts/labour-rates according to inflation/cost increasesRevisits standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if requiredQualificationsDeep knowledge about all Service KPIs, understand how they interconnect and how to influence them.Business Judgement - understanding the market situation, customer segment, sales potential, and competition in the country.Understand customer needs and provide expected services - aligned with financial targetsExperience in refrigeration service activities.Fully understand the P&L structure (from revenue to costs and absorption).Drive change by leading with example, demanding results and create a winning culture.Pro-actively take actions to improve local performance and share best-practices.Service management – lead projects on country level.Strong communication and service management skills.Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams.Customer and service orientated - as well as a high degree of initiative and resilience.English language – advanced.Technical Education – leadershipMS Office – user knowledgeP&L, Operational KPI's, revenue & GM, EHS compliance#J-*****-Ljbffr

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