Lavori attuali relativi a Technical Customer Success Manager - Lazio - Altro
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Technical Customer Success Manager
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Lazio, Italia Airs Medical Inc A tempo pienoOverviewJoin the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software.This role involves working directly with healthcare providers to set up and configure SwiftMR, establish...
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Technical Customer Success Manager
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Lazio, Italia Airs Medical A tempo pienoOverview To Learn More About The Company, Please Visit the AIRS Medical website: /Job Description Summary: Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software.This role...
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Junior Customer Success Manager
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Lazio, Italia Mia-Platform A tempo pienoThe roleWe are now seeking a highly motivated Junior Customer Success Manager to join us in Milan.You will operate at the intersection of customer success and early-stage sales activities.The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.Responsibilities:- Support customer...
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Customer Success Manager
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Lazio, Italia Pentera A tempo pienoMust be based in Italy Must speak Italian, Spanish and English - native levelPlease send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...
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Customer Success Manager
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Lazio, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...
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Lazio, Italia Airs Medical A tempo pienoA leading healthcare technology firm is seeking a Technical Customer Success Manager for the EMEA region.This role involves working with healthcare providers to ensure successful integration and configuration of SwiftMR, their cloud-based MRI software.Candidates should have at least 1 year of experience in healthcare IT support and possess strong...
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Cybersecurity Customer Success Manager
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Lazio, Italia Pentera A tempo pienoA leader in cybersecurity innovation is seeking a Customer Success Manager based in Italy.This role involves managing a portfolio of customer accounts, ensuring satisfaction, and driving growth.The ideal candidate will have over 5 years of experience in Customer Success within the Cyber Security industry, be fluent in Spanish and English, and possess strong...
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Customer Success Manager, Senior Manager
1 minuto fa
Lazio, Italia Salesforce, Inc.. A tempo pienoOverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will serve...
Technical Customer Success Manager
3 ore fa
OverviewDescrizione dell'offerta di lavoroArmis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time.In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud.Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24 / 7.Armis is a privately held company headquartered in California.Location: Remote, Italy (Ideally in the Rome area)The roleWe are looking for aTechnical Customer Success Manager (T.CSM)to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform.This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals.In addition, the T.CSM will guide the customer in the successful adoption and operationalisation of the Armis platform towards maximum value realisation within all levels of the organisation so hands-on technical delivery of the platform and configuration is required.The T.CSM serves as the business liaison between the customer and all cross-functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.What you'll doManage a portfolio of up to 40 accounts throughout their lifecycle with Armis.Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to PostSales.Work with customer and Armis account teams to define success plans and strategy to meet customer's objectives.Guide the customer through the implementation phase, delivering use cases and acknowledge expected value.Responsible for overall health and retention of the assigned customers, maximising customer satisfaction (NPS scoring) and driving adoption and value for growth and Advocacy.Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.Understand customer product concerns and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product teamEstablish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status.Leverage Gainsight to track account activity, health score, risk, and other critical metrics.Maintain current functional and technical knowledge of the Armis platform and future products.Drive up utilisation of the Armis platform and recommend additional features that can be leveraged to improve their security postureBuild trusted relationships with relevant, technical users and management stakeholders for assigned accountsEnsure customer deployment and configuration align with business use cases.Validate that use cases are appropriately captured and delivered in a timely mannerMaintain knowledge of 3rd Party solutions and integrations / interoperability with the Armis platform within the assigned customer environmentsProviding technical subject matter expertise where applicable aligned to the expected proficiencyWhat we expectFluent in English and Italian to support EMEA-based accounts (any additional languages are beneficial)Possess exceptional verbal, written, social, presentation, and interpersonal skills5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success.2+ years experience working in Security and/or Networking or hold a university degree in System SecurityStrong technical and problem solving skills coupled with the ability to provide quick resolution to problems.Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.Experience as a CSM or Technical Account Manager / TAM in a Cyber Security SaaS organisation.Previous experience in Healthcare / automotive / RetailExperience implementing a security program enterprise organisation or networking solutions.BenefitsThe choices you make in your career journey matter.You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance.Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace.Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.Equal OpportunityArmis is proud to be an equal opportunity employer.We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status.In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.#J-*****-Ljbffr
