Junior Customer Success Manager
14 ore fa
The roleWe are now seeking a highly motivated Junior Customer Success Manager to join us in Milan.You will operate at the intersection of customer success and early-stage sales activities.The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.Responsibilities:- Support customer onboarding and adoption in complex, technical environments, working alongside Solution Architects and Engineers.- Act as a first point of contact for customers on product usage, basic technical questions, and best practices.- Monitor customer usage, engagement, and health metrics to proactively identify risks and opportunities.- Conduct outreach activities (via structured sequences with emails, cold calls, linkedin messages) to engage potential new customers and support pipeline generation.- Qualify inbound and outbound leads, understanding customer needs and technical context.- Participate in discovery calls and demo sessions.- Align the BU manager and the Sales manager in periodic pipeline check-ins.- Ensure a smooth handover between Sales, Pre-Sales, and Customer Success phases.- Collect and share customer feedback with Product and Engineering teams to drive continuous improvement.- Maintain accurate customer and prospect information in the CRM system.- Support reporting on customer success and commercial metrics (e.g. adoption, satisfaction, retention, early pipeline indicators).- 1–2 years of experience within a B2B software or technology-driven environment.- Degree in a related field.- Strong passion for technology.- Comfortable with outbound activities such as emails and calls.- Familiarity with CRM tools (e.g. HubSpot or similar) is a plus.- Fluency in English.We offerA competitive total-reward packageWe offer a four-dimension package: Compensation (fixed and variable) + Benefits + Growth opportunities + an inspiring Culture.Hybrid WorkplaceWe adopt a hybrid work scheme to support work-life balance, with an approach that combines 45% of the time working in the office and 55% working with flexibility.DE&IAs stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion.L&D and perks- Training path and access to Mia-Platform hub with a variety of training courses.- Team building and many surprising events.- Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travel, technology, etc.).#J-*****-Ljbffr
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