Head Of Customer Success

3 giorni fa

Lazio, Italia Informatica Software A tempo pieno

This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company's solutions.You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers.The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams.You will use data-driven insights to optimize processes, enhance customer experience, and foster long-term partnerships.This is a high-impact position in a fast-paced, high-growth environment, offering the opportunity to shape both strategy and execution.AccountabilitiesLead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are metOwn Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansionsDefine and execute structured expansion strategies, optimizing upsell and cross-sell opportunitiesAlign with Sales, Marketing, and Product teams to champion the customer voice and maximize engagementMonitor customer health, enhance onboarding, adoption, and long-term successLeverage data insights and customer feedback to improve processes and customer satisfactionDrive multi-year renewals, scalable advocacy programs, and case studiesRequirements6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaSProven track record in driving customer retention, expansion, and satisfaction at scaleStrong leadership skills with the ability to inspire and grow high-performing teamsData-driven mindset with expertise in customer success metrics, account management, and analyticsExceptional communication skills, with experience working with C-level executivesAbility to thrive in a fast-paced, high-growth startup environmentFamiliarity with customer success tools, CRMs, and best practicesFluency in EnglishBenefitsCompetitive salary and performance-based incentivesStock options or equity opportunitiesComprehensive health insuranceAnnual company trip to a secret locationDynamic and inclusive startup cultureOpportunity to lead and shape the Customer Success function in a high-growth environmentFlexible and supportive work environmentWhy Apply Through Jobgether?We use anAI-powered matching processto ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice:By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer.This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).You may exercise your rights (access, rectification, erasure, objection) at any time.#J-*****-Ljbffr

  • Head Of Customer Success: Growth, Retention

    3 giorni fa

    Lazio, Italia Informatica Software A tempo pieno

    A growing technology company is seeking a Head of Customer Success in Emilia-Romagna.This role involves leading and developing a high-performing team while ensuring customers achieve maximum value from the company's solutions.You will oversee the entire customer lifecycle, leveraging data insights to optimize processes and enhance customer experience.The...

  • Head Of Customer Success

    1 giorno fa

    Lazio, Italia Altro A tempo pieno

    A dynamic recruitment firm is seeking a Head of Customer Success to lead and scale their Customer Success organization.This role involves driving customer retention and expansion, managing a high-performing team, and collaborating with cross-functional teams to enhance customer experience.Candidates should have over 6 years of experience in Customer Success,...

  • Head Of Customer Success

    1 giorno fa

    Lazio, Italia Altro A tempo pieno

    Head of Customer Success (Remote from Bulgaria) This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company's solutions.You will be responsible for...

  • Head Of Sales

    1 settimana fa

    Lazio, Italia Altro A tempo pieno

    Head of Sales - Italy (Veterinary Diagnostics) Travel:Approx.1 day per month on-site (Northern Italy)The OpportunityHartmann Young is partnering with a fast-growing European veterinary diagnostics company to appoint a Head of Sales for Italy, covering both laboratory services and point-of-care (POC) diagnostic solutions.This is a high-impact leadership role...

  • Head Of Sales

    7 giorni fa

    Lazio, Italia Hartmann Young A tempo pieno

    Head of Sales - Italy (Veterinary Diagnostics)Language:Fluent Italian & English Travel:Approx.1 day per month on-site (Northern Italy) The OpportunityHartmann Young is partnering with a fast-growing European veterinary diagnostics company to appoint a Head of Sales for Italy, covering both laboratory services and point-of-care (POC) diagnostic solutions.This...

  • Head Of Digital

    2 settimane fa

    Lazio, Italia Altro A tempo pieno

    Inglese fluenteSede : Milano centro (in sede;smart working non previsto )Head of Compliance – Fintech & Digital Assets (Remote)A growing fintech company is looking for a Compliance Officer to lead global compliance efforts.The role involves ensuring adherence to regulatory obligations and designing compliance frameworks for AML/CTF and KYC.Candidates...

  • Customer Success Manager

    1 settimana fa

    Lazio, Italia Pentera A tempo pieno

    Must be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...

  • Customer Success Manager

    2 settimane fa

    Lazio, Italia Pentera A tempo pieno

    Must be based in Italy Must speak Italian, Spanish and English - native levelPlease send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...

  • Head Of Business Growth

    1 settimana fa

    Lazio, Italia Altro A tempo pieno

    A leading tech company in Italy seeks a Head of Business to drive commercial success and manage a high-performing sales team.The role focuses on executing the go-to-market strategy while ensuring customer engagement and revenue growth.Candidates should have proven B2B sales experience in a tech environment, strong relationship-building skills, and the...

  • Head Of Sales

    7 giorni fa

    Lazio, Italia Hartmann Young A tempo pieno

    Head of Sales - Italy (Veterinary Diagnostics)Language: Fluent Italian & EnglishTravel: Approx.1 day per month on-site (Northern Italy)The OpportunityHartmann Young is partnering with a fast-growing European veterinary diagnostics company to appoint a Head of Sales for Italy, covering both laboratory services and point-of-care (POC) diagnostic solutions.This...