Guest Relations Agent
4 ore fa
Starhotels is an Italian private hospitality group leading in upscale, upper-upscale & luxury segments. With 30 hotels located in the heart of the most attractive Italian destinations, as well as in London, Paris, and New York, its room count exceeds *****Join Starhotels and become part of the Front Office Team asGuest Relations Agentat ourHotel Helvetia & Bristolin the heart ofFlorence.As the main contact between hotel and guests, you'll guide them to have a fantastic stay with a perfect service experience.Your responsibilities include:Being the key point of contact for our guests, efficiently responding to Guest inquiries and providing information and assistance.Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.Handling check-in, check-out activities as well as other related tasks.Efficiently managing guest messages and requests.Staying updated about hotel services, guest needs, and special events.Managing the VIP interactions, assuring prompt and effective service delivery and follow up.Ensuring lobby and Front Desk standards and safety compliance.Adhering to policies and procedures when working front of house equipment and property management systems.Exceed expectations revealing:A unique personality and a true passion for hospitality.Familiarity with Opera PMS for efficient operations.Excellent communication skills.Ability to anticipate and resolve challenges and complaint resolution finesse.A commitment to delivering a high level of customer service.Impeccable grooming standards.Versatility in handling various work scenarios.Enthusiasm when being assigned to both individual and team-oriented tasks.Mastery of the local area, enhancing guest experiences.Hotel products and services prowess.Embrace global diversity by speaking:Italian – fluentlyEnglish – fluentlyAdditional languages are a plus.Unlock a world of benefits including:Stylish uniforms with complimentary laundering.Exclusive discounted stays within the group.Discounts with our partners.Ticket Restaurants for delightful dining.Embrace growth with:Exceptional career advancement opportunities through our Performance Management Program.An attractive compensation package based on your experience.The chance to be a part of an ambitious, caring organization.At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.Join us to shape your outstanding careerSend in your application and let's create exceptional memories together.
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San Miniato, Italia Castiglion Del Bosco, A Rosewood Hotel A tempo pienoUn hotel di lusso in Toscana sta cercando un Guest Relations Supervisor per supervisionare il team di Guest Relations e garantire un servizio eccezionale agli ospiti. Il candidato ideale avrà almeno un anno di esperienza in hotel di lusso, un'ottima padronanza dell'italiano e dell'inglese, e la capacità di risolvere problemi e lamentele con cortesia. La...
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Guest Relations Supervisor
2 ore fa
San Miniato, Italia Castiglion Del Bosco, A Rosewood Hotel A tempo pienoScopri la tua vocazionePer la stagione **** stiamo selezionando professionisti dell'ospitalità di talento e motivati per ricoprire la posizione di Guest Relations Supervisor nel team di Castiglion del Bosco, A Rosewood Hotel. In questo ruolo, avrai il compito di supervisionare il team di Guest Relations assistendo i nostri ospiti con entusiasmo, efficienza...
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Guest Experience Agent
1 ora fa
San Miniato, Italia Borgo Pignano Florence A tempo pienoBorgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces....
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Guest Experience Agent
3 ore fa
San Miniato, Italia Four Seasons Hotel Firenze A tempo pienoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Relations Manager
2 settimane fa
San Cassiano, Italia Aman Group Sarl A tempo pieno**Location Overview**: Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's Unesco-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. **R**ole** Under the direct supervision of the Front Office Manger, the Guest...
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Guest Service Agent Turnante
2 ore fa
San Miniato, Italia Altro A tempo pienoGuest Service AgentJoin Starhotels and become part of the Front Office team at our Complex hotels in Florence.As a Guest Service Agent you will be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.LocationFlorence, Italy Metropolitan AreaResponsibilitiesBeing the friendly face that responds promptly...
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Guest Experience Concierge
2 ore fa
San Miniato, Italia Altro A tempo pienoA leading hospitality company in Florence is seeking a Front Desk Hospitality Agent to provide exceptional guest service. The ideal candidate will have customer service experience, strong problem-solving skills, and the ability to thrive in a fast-paced environment. Responsibilities include guiding guests, handling inquiries, and maintaining cleanliness in...
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Guest Experience Agent
2 ore fa
San Miniato, Italia Altro A tempo pienoA leading hospitality brand in Florence is seeking a Front Desk Hospitality Agent. You will be responsible for providing exceptional guest service and ensuring a seamless experience through technology. The ideal candidate has experience in customer-facing roles and possesses strong communication and organizational skills. Flexibility to work evenings and...
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Assistant Guest Relations Manager
2 settimane fa
San Cassiano, Italia Aman Group Sarl A tempo pieno**Location Overview**: Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's Unesco-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. **Role** The Assistant Guest Relations Manager is responsible for ensuring exceptional...
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Guest Relations Manager Glamping
6 giorni fa
San Felice del Benaco, Italia Vacanze Col Cuore A tempo pieno_Vacanze col Cuore_ è un gruppo di 9 strutture ricettive a vocazione “glamping” situate sul Lago di Garda, Lago di Idro, Lago Trasimeno, Toscana e Olanda a Twente. Siamo alla ricerca di un/una **GUEST RELATIONS MANAGER** per un meraviglioso Glamping Resort situato sul Lago di Garda, nel comune di San Felice del Benaco (BS). - Weekend Glamping Resort...
