Customer Relations Executive

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.Since our founding in , we've grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide.Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued.You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.Customer Relations Executive - Customer Relations TeamEbury Milan - Office basedWe are offering an exciting opportunity to join a fast growing team in Milan.You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance.You'll have a combination of client-facing skill / experience, operational know-how and problem-solving abilities.In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed.You'll be servicing the revenue and growth area of the business at an exciting time for the company.You will act as an ambassador for the product and service at a customer-facing level.About youA passionate individual with a strong interest in client servicingPrepared to go the extra mile to exceed customer expectations and experienceDesire to deliver best in class service, to support our industry-leading offeringStrong written and verbal communication skillsStrives in high pressure / pace environmentAbility to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)Managing workload around tight time constraintsConfidence in liaising and mediating between multiple internal departments to find solutionsConfidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skillsHave the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clientsResolve client issues as they ariseAbility to multitask / prioritise – working around the daily deadlineCommercial awarenessConfidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts.This could be in terms of new currency requirements / upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implicationsEye for detailDealing with live currency trade booking, banking information, figures and high value / volume payments and clients - accuracy of work is particularly keyHelping clients identify issues preemptively (e.g. payment dates, banking data etc.)Drive to solve problemsSelf-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally – take ownership of client issues / queries and see through to endInterest in currency markets helpfulExperience with Microsoft suite (particularly excel)RoleYou will be looking after a portfolio of clients who will be trading online through our EBO platformYou will have an understanding of clients business activities and FX needsYou will make sure clients have Ebury as their main platform for trading and making payments internationallyThe ideal candidate will have the followingLanguages - Italian fluency and English at a professional levelSales skills / experience is a PLUSKnowledge of FXKnowledge of Ebury's productsBeing able to adapt in a constant evolving and challenging environmentWhat we can offer youCareer development and a clear path for progression, mapped out by your individual goals and personal objectiveThe tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accountsThe opportunity to service and develop your own book of clientsA support structure that will drive you to succeed in your next goalGenerous Benefits Package : Access competitive benefits tailored to your location, which typically include health care and social benefits.Central Office : A fantastic location with excellent transport links.Click the 'Apply' Today and discover your potential at EburyYou can also connect with me on LinkedIn - Helga Barros#J-*****-Ljbffr