Senior Customer Success Manager
5 ore fa
The OpportunityWithin the Customer Success team at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars: Partnership, Adoption, and Value Realization.As a Customer Success Manager you will maximize value realization and return on investment in complex multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption.You'll lead customers through digital transformation, advising strategy, collaborating with internal teams and customer departments, and accelerating value by understanding their business goals and designing success plans.What you'll doLead customers through digital transformation with a clear view of objectives and key performance indicators.Maximize value realization and ROI from the solutions and services Adobe provides.Increase solution adoption and usage with a clear plan.Build positive relationships at senior levels, including C-Level executives in some of Europe's largest companies.Plan account strategy and build success plans to drive loyalty, advocacy, and minimize attrition.Track account performance and lead critical blocking issues with a clear execution plan and drive closure.Build a strong post-sales strategy for your portfolio to ensure customers maximize the value of their investment in Adobe solutions.Provide thought leadership, domain expertise, and advisory to the Customer Success organization and Adobe's European team.What you need to succeedBachelor's or Master's degree.Experienced in post-sales account management in Digital Marketing (analytics, optimization, conversion, and/or social).Prior experience in pre-sales marketing, a creative agency, or consulting is considered.Strong knowledge of Digital Marketing Solutions and Adobe's competitive landscape.Proven effectiveness managing a portfolio of large, global, sophisticated, and strategic accounts at a senior level, becoming a trusted advisor.Proven experience driving customer retention initiatives and achieving high retention rates and customer satisfaction (NPS).Strong communication skills in Italian and English.High-level critical issue management.Tenacious, personable, confident, and results oriented.Adaptable, self-aware, and confident to hold oneself and others accountable to expectations.Key SkillsDebugging, Remote Access Software, IT Service Management, iOS, Multithreading, VPN, Neo4j, FISMA, SSO, GitHub, Google Suite, Troubleshooting.Employment Type:Full-TimeExperience:Years of relevant experience required.Vacancy:1Adobe is an equal opportunity employer.We hire talented individuals regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.When employees feel appreciated and included, they can be more creative, innovative, and successful.This is what it means to be Adobe For All.Adobe aims to be accessible to all users.If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please email or call us.#J-*****-Ljbffr
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Senior Customer Success Manager
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Bardi, Italia Adobe A tempo pienoThe Opportunity Within the Customer Success team at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars: Partnership, Adoption, and Value Realization.As a Customer Success Manager you will maximize value realization and return on investment in complex multi-regional strategic...
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