Customer Care Specialist
2 settimane fa
MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITION The Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance.Hierarchical report of the position: CRM & Customer Service CoordinatorLocation: MilanoROLE AND AREA OF RESPONSIBILITIESThe advisor has a solid knowledge of the brand and products, provides exceptional advice and consultation to customers, and always with a focus on providing best-in-class customer service.Main responsibilities:Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our brand;Use proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs;Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience;Collaborate with other departments (e.g. Sales, Ecommerce, Logistics) to ensure smooth service delivery;Support departments in achieving business KPIs including; NPS, customer response time, etc;Provide accurate and complete information about customer interactions;Applies high-quality customer service guidelines while servicing customers.CANDIDATE PROFILEEducation/Degree:Bachelor's degreeBackground including total years of experience:2+ years of experience in Customer Care;Genuine passion for beauty products;Retail background is a plus.Technical skills:Experience working with Zendesk (or a comparable customer service ticketing system) strongly desired;Strong analytical and problem-solving skills;Working knowledge of Microsoft Office Suite, Salesforce, Bazaarvoice.Languages:Full proficiency in EnglishSoft skills and leadership skills:Good relational skills;Flexibility, dynamism;Ability to work in a team;Organized and able to multitask;Sense of urgency, demonstrates ownership, high energy, and team player;Excellent interpersonal skills;Strong oral and written communication skills.
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Customer Care Specialist
1 settimana fa
Milano, Italia Groupe Clarins A tempo pienoMAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...
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Customer Care Specialist
6 giorni fa
Milano, Italia EgoGreen A tempo pieno**EgoGreen**, operatore specializzato nel mercato libero dell'energia e del gas, con forte orientamento al digital e all'energia rinnovabile, al fine di potenziare il proprio organico sta cercando un Customer Care Specialist: Il ruolo consiste nel gestire le attività relative al processo di Customer Service, collaborando con gli altri dipartimenti...
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Customer Care Specialist
2 giorni fa
Milano, Italia Monclick srl A tempo pienoMonclick, fondata nel 2005, è un pure player online che propone oltre 70.000 prodotti nei settori Informatica, Consumer Electronics, Telefonia, Grande e Piccolo elettrodomestico. Il sito è visitato da oltre 1.500.000 di utenti al mese con oltre 500.000 clienti. Monclick non è solo monclick.it ma è attivo sul mercato attraverso differenti canali di...
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Junior Customer Care Specialist con Francese
2 giorni fa
Milano, Italia Page Personnel Italia A tempo pienoLa risorsa inserita nel ruolo di Customer Care Specialist si occuperà di: - gestione resi, reclami e non conformità; - assistenza ai clienti tramite mail chat e telefono; - gestione del sito e-commerce; - gestione delle recensioni; Junior Customer Care Specialist con francese fluente - Milano|Azienda operante in ambito moda La risorsa ideale ha maturato...
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Customer Care Specialist – Milano
2 settimane fa
Milano, Italia Generazione vincente A tempo pienoDescrizione azienda Generazione Vincente Spa, Agenzia per il lavoro , filiale di Avellino, seleziona per importante azienda cliente operante nel settore turistico un / una customer care specialist da inserire presso la propria divisione vendite e customer care Posizione Il / la customer care specialist , dovrà supportare il responsabile nello sviluppo ed...
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Customer Care Specialist
2 settimane fa
Milano, Italia Altamira Srl A tempo pieno**Customer Care Specialist**: Sede di lavoro Milano centro, full remote o hybrid **Cosa aspettarti da questa posizione**: Lavorando in Altamira ti occuperai soprattutto di: - Analizzare segnalazioni complesse che richiedono la comprensione approfondita della piattaforma Altamira HRM e come è applicata ai processi del cliente in ambito Recruiting, Talent...
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Customer Care Specialist
2 settimane fa
Milano, Italia Acqua Di Parma A tempo pienoThe Customer Care Specialist will take care of pre e post sales activities of WW and e-commerce customers in compliance with the Group's procedures and with the goal of maintaining the level of service defined and consistent with the brand identity of our Maison. He/she will have the following resonsibilities: - Processing all inquiries addressed to Acqua...
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Customer Care Specialist
7 giorni fa
Milano, Italia Dolce & Gabbana S.R.L. A tempo pienoDolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Care Specialist based in Milan.Key Responsabilities:Constant communication with clients for updates, specific requests, and resolution of potential issues;Daily management of international orders, from receipt to delivery;Coordination with...
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Customer Care Specialist – Milano
2 settimane fa
Milano, Italia Generazione Vincente A tempo pienoDescrizione aziendaGenerazione Vincente Spa, Agenzia per il lavoro , filiale di Avellino, seleziona per importante azienda cliente operante nel settore turistico un / una customer care specialist da inserire presso la propria divisione vendite e customer carePosizioneIl / la customer care specialist , dovrà supportare il responsabile nello sviluppo ed...
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Beauty Customer Care Specialist
3 giorni fa
Milano, Italia Groupe Clarins A tempo pienoA leading beauty company in Milano seeks a Customer Care Specialist to provide top-tier customer service.The ideal candidate will have a Bachelor's degree, over 2 years of customer care experience, and proficiency in English.Passion for beauty products and experience with tools like Zendesk are strongly desired.The role involves managing customer inquiries...
