Data Center Operation Technician, Data Centre Operations

Job ID: ******* | Amazon Corporate Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We work on the most challenging problems, with thousands of variables impacting the supply chain – and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply-chain specialists, security experts, operations managers, and other vital roles cf.You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.An inclusive culture that welcomes bold ideas and empowers you to own them to completion awaits.To be eligible for this role you will need to hold or be able to obtain an Australian Government Security Vetting Agency clearance.See link for specific details of suitability (AGSVa Eligibility).The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team.Data Centre Technicians are the primary resolvers, troubleshooters, and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.If you like to use IT principles like computer architecture and the Open Systems Interconnection Model (OSI model) and apply them to finding solutions to problems, we'd like to meet you.Your work will help maintain one of the world's largest information system infrastructures.Key ResponsibilitiesProblem SolvingMaintain a high level of system reliability by prioritising and resolving trouble tickets efficiently.Act as an escalation point and technical troubleshooter for all systems and problems.Deep-dive into Linux server issues.TechnicalTroubleshoot technical issues on various platforms ranging from systems through to power/mechanical.Remedy physical-layer outages, both systems and network.Recover physical power issues on racks.Participate in data-centre power & cooling events.OperationsMeet 24x7 on-call requirements and respond during shift rotations.Install and configure racks of hosts in line with internal SLAs.Triage and resolve trouble tickets for all devices in your region.Serve as the data-centre point of contact for all high-severity issues.Physically replace serverake and network device parts.Ensure correct rotation of parts & spares.Help define metrics to increase our customer uptime.Enforce Amazon's security best practices.Interact with third-party vendors & contractors.Contribute ideas to improve operational efficiency.Project Management??Project ManagementParticipate in and deliver on a number of high impact small-to-mid-scale projects.Engage in team meetings for metric analysis and project status updates.Help build the world's largest cloud infrastructure.Hiring & MentoringContribute towards building a great team by getting involved in the Amazon hiring process and candidate interviews.Share knowledge and help educate less technical staff on best practices related to all service-owner issues.A day in the lifeTake ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.Show a strong aptitude for troubleshooting and problem solving.Solve problems at their root and step back to understand the broader context.Maintain service-levelksi agreements through proactive issue detection and reporting.Act proactively in the absence of direction or support.Drive effectiveness through process innovation.About the teamWe are experiencing rapid growth.Your onboarding will be dynamic in ??? nature, where you will gain diverse experience working in new and established AWS data centre locations.Future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region.This training will last 6-12 months.Once training is completed, individuals will be relocated to the permanent location.Diverse ExperiencesAmazon values diverse experiences.Even if you do not meet all of the preferred qualifications, we encourage candidates to apply kostenlosen alternative experiences.Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from startups to Global 500? used our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home.When we feel supported in the workplace and at home, we can achieve more.Inclusive Team CultureAWS values curiosity and connection.Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to sembrir pride in what makes them unique.Our inclusive events foster stronger, more collaborative teams.We fuel continual innovation with bold ideas, fresh perspectives, and passionate voices.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's best employer.Here you'll find endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.Basic QualificationsExperience in network protocols like DNS/DHCP/TCP.3+ years of computer hardware experience, including troubleshooting and repairing.Knowledge of Linux/Unix administration._Cell0>Ability to cover 24x7 shift rotation.Preferred QualificationsExperience working in a data center environment (racking, stacking gear, cable management, hot/cold aisle containment).Experience with network protocols: TCP/IP, Ethernet, L2/L3 technologies.Experience using scripting languages, such as Python, Perl, or Linux Bash.?????StatementAmazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status ?.If you have aCookie need a workplace accommodation or adjustment during the application and hiring process, please visit accommodations guidelines.Posted: January 24, **** (Updated about 5 hours ago)#J-*****-Ljbffr