Customer Success Manager
8 ore fa
The Customer Success Manager (CSM) is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions.The CSM is introduced to the client during the implementation process and becomes the primary "face" to the client as implementation is closed out and the client goes live with the solution.The CSM takes ownership of Cornerstone's relationship with the client business process owner, providing counsel and guidance aimed at ensuring their value realization and successful experience with the Cornerstone Products.The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.The CSM shall understand customers business objectives, and help achieve them through best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solutions.The Customer Success Manager will be measured on the client's value realization through the solution, engagement with Cornerstone as a business partner, and overall client satisfaction.In this role you will...Manage a portfolio of clients and make certain a high level of satisfaction with the solution and value realization is achievedDevelop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning supportConduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configurationEducate clients on self-service tools, release process, and other client programs to ensure a successful partnershipAdvise clients of process/system risks based on organizational constraints and develop solutions to mitigate risksPartner with sales and account management to ensure alignment at all levels of the relationship throughout the partnershipBe Required to know and maintain knowledge of the Cornerstone OnDemand cloud offeringsYou've got what it takes if you...Have held a similar role in the SaaS industryHave experience in mapping success plan and execute it to create value for customersHave strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situationsFamiliarity with the Cornerstone OnDemand application and its products or comparable HCM product will be considered a valuable advantage.Are able to develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning supportAre highly detail-oriented and able to manage multiple projects simultaneouslyAre organized and methodical with excellent follow-up to ensure client expectations and deadlines are metHave excellent communication and analytical skillsAre fluent in Italian and English.Fluency in Spanish would be a plus.Are able to Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment#J-*****-Ljbffr
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Junior Customer Success Manager
8 ore fa
Lazio, Italia Mia-Platform A tempo pienoThe roleWe are now seeking a highly motivated Junior Customer Success Manager to join us in Milan.You will operate at the intersection of customer success and early-stage sales activities.The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.Responsibilities:- Support customer...
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Customer Success Manager
7 giorni fa
Lazio, Italia Pentera A tempo pienoMust be based in Italy Must speak Italian, Spanish and English - native levelPlease send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...
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Customer Success Manager
8 ore fa
Lazio, Italia Pentera A tempo pienoMust be based in Italy Must speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...
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Customer Success Manager
26 minuti fa
Lazio, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...
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Lazio, Italia Vertiv Co A tempo pienoCustomer Success Manager – Hyperscale & Colo EMEA Reports To : Customer Success Director EMEADepartment : ServiceSUMMARYThe Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA.As the primary point of contact, the CSM will advocate for customers, drive service excellence, and...
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Customer Success Manager
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Lazio, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...
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Customer Success Manager
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Lazio, Italia Altro A tempo pienoOverviewGet AI-powered advice on this job and more exclusive features.We are a fast-growing HR tech startup in Italy.Skillvue is a Skill AI Assessment platform (SaaS) to hire top-skilled candidates and measure employee skill, culture, and leadership at scale to upskill and grow the workforce by leveraging AI.In today\'s evolving labour market, skills have...
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Customer Success Manager
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Lazio, Italia Relex Solutions A tempo pienoRELEX Solutions creates cutting-edge supply chain and retail planning software.Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain.Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech...
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Customer Success Manager
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Junior Customer Success Manager
8 ore fa
Lazio, Italia Mia-Platform A tempo pienoA leading technology firm in Milan seeks a motivated Junior Customer Success Manager to support customer onboarding and engagement in a hybrid work environment.You will be integral in facilitating customer success through product support and outreach activities, while collaborating with various teams.Ideal candidates have a degree in a related field,...
